ตำแหน่ง General Officer

บริษัท Family

ที่อยู่บริษัท 307 Soi Rohitsook Ratchadaphisek road Huaikhwang Bangkok 10320

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Help and support family working a small business

ตำแหน่ง CRM Manager

บริษัท Thonburi Phanich Group

ที่อยู่บริษัท HO Ratchadamnone road

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Main purpose is to grow strength customer relationship by analyze Customer Insights, Trends, Journey Mapping and apply those data for appropriately CRM campaigns and activities to enhance customer retention and customer loyalty from those whom turn to be the advocacies.

ตำแหน่ง Customer Care Manager

บริษัท Iron Mountain Thailand Co., Ltd.

ที่อยู่บริษัท 69 Moo 2 Soi Wat Namdaeng Srinakarin road Bangkaew Bangplee Samutprakan 10540

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Leading customer care team to roll out “Customer Issue Resolution Program”
• Improve customer satisfaction score from 50% to 88% within 3 years

• Success in customer data migration, global web migration
• Leading care team to well drive tele-sale supply product
• Completed and delivered extra project “Mountain Safe”

ประสบการณ์ทำงานอื่นๆ
Customer Care Manager Dec’12 -Jan’15 (2 yrs.)
Recall Enterprises Thailand Co., Ltd. / Total Secured Information Management Solution
I was promoted to be a customer care manager in 2012, the main duties were included directed and managed team of 10 cares to perform daily service operates of B2B information management service that generate retention revenue 85% of core services with achieving KPI perfect order 95%. Leading and develop Care team to be the first impression contact point to help and support customer both offline and online channels to improve customer experience and increase engagement. Drive and support customer to use online order web base 50%. The followings were the accomplishments;

• Ensured all services were deliverable and complete on time and exceed customer expectation with quality of liaison communication and service manner
• Success and complete clearing crisis and pending service complaints and issues within 2 years with execute weekly meeting with management of those key accounts
• Re-arrange customer structure and working process
• Produced and updated documentations on web manual to supervise and train users

Reason for Leaving: Recall was acquired by Iron Mountain (The 1st global ranking of Total Secured Information Management Solution business).
Account Manager Jun’08 – Nov’12 (4 yrs.)
Recall Enterprises Thailand Co., Ltd. / Information Management Solution
Successfully achieved managed and growing revenue from retail, foods, trading, channels 4 million a month with slightly termination. Delivered top revenue of data backup service and awarded Signature of The Day” in 2010. Success in brick walling relation with key accounts. The followings were accomplishments;

• Delivered and committed revenue increase by open new sub-channel and cross selling and uprate on assigned target channels
• Expertise to reduce DSO
• Successfully renewal global account contract
• Successful in promptly consult and solution support customers

Reason for Leaving: I was promoted to be customer care manager
Sale Executive Jan’06 – Mar’08 (2 yrs. 3 mths.)
LG Electronics Thailand Company Limited / Home appliances and GSM products
LG mobile was new product released in Thailand, as a sale person we partnered and executed product growing in distributors, operators and retail channel respectively. LG mobile became 6th ranking in Thailand mobile market. There were incumbent and liaisons related as follows;

• Acted as a key Liaison with procurement, shipping, warehouse process to ensure product should deliver and merchandise on time
• Forced sale revenue pipeline met target by marketing campaigns and promotion strategies
• Calculation incentive scheme promotion to drive sale out volume of PC and promotors
• Partnered with distributors to make sale success
• Prepared monthly report stock to product group head and check sale out report by PSI
• Interpret GFK product market price survey in mobile market and brainstorm how 4 Ps strategy to compete others
• A/R control and DSO manage were managerial responsibility
Reason for Leaving: Management changed had affected to account management direction which impacted budget support to current key accounts
Account Executive Jan’04 – Feb’06 (2 yrs. 2 mths.)
The Post Public Company Limited / Media and Printing
Hybrid sale both expansion sale existing account and hunt new sale new account in order to achieve target 1,200,000 per month mix up agency l direct l indirect customer. Growing advertising revenue of medias include Bangkok Post, Post Today newspaper and also GURU tabloid magazine. Acted as key liaison to consult and support media planers, media buyers. The followings were executed;

• Work closely with media house agency and be a client consultancy for how to advertise with cost effectively
• Result oriented with interpersonal savvy external and internal customers
• Achieve special project advertising sale after 3 months started working

Reason for Leaving: Need more experience in retail field
Reservation Agent Oct’03 – Dec’03 (3 mths.)
Pathumwan Princess Hotel / Hospitality
Reservation is a part of front office that serves inbound customers from call, email, travel agency representatives. Ensured reservation and inquiries were executed on time and accuracy. Reservation agent had to

• Have clear hotel occupy information communication with travel agent and customers those whom had call in, walk in, group tours efficiently
• Correct room occupy and available room checking
• Give support information to customer for their enquiries most of customer is expats come from vary continentals
• Familiar with AS400 booking system

Reason for Leaving: Need more experience in field sale

สถาบัน Iron Mountain

หลักสูตร Customer Centric

สถาบัน Strategic Business Develop Center

หลักสูตร Digital Content Marketing

สถาบัน Iron Mountain

หลักสูตร Accounting and Finance / Finance for non finance