ตำแหน่ง Guest Service Agent

บริษัท Pullman Bangkok Hotel G

ที่อยู่บริษัท 188 Si Lom, Khwaeng Suriya Wong, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Greeted and welcomed all guests with smile and friendly manner
• Registered guests and do checking-in process including processing payment, noting requests, and issued room keys
• Provided important information including hotel facilities, attractions, transportations, and facilities nearby hotel
• Recommended top restaurants, attractions and other entertainment options
• Assisted guests to reserve restaurant, spa, and etc.
• Coordinated with other department such as housekeeping, maintenance, call center, and etc. to ensure all special requests are handled promptly and to resolve issues efficiently
• Respond to internal phone calls for in-person requests and external phone calls for more information needed about booking
• Managed air crews checking-in
• Offered additional assistance to the guests
• Updated daily morning brief report
• Updated profile notes for VIP guests
• Decorated guest room, set VIP amenities escorted guest to the room and surprised guest for their special occasions
• Took food and drink orders and served to the guests at club lounge
• Served welcome drink to the guests
• Resolved issues for the guests such as sending parcel overseas, track missing baggages and etc.
• Balanced all rebates and other miscellaneous charges
• Managed and close cashier accurately