ตำแหน่ง เจ้าของกิจการ

บริษัท แม่บุญเสริม โมบาย ช็อป

ที่อยู่บริษัท อ.สมเด็จ จ.กาฬสินธุ์

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Duties :
Sell : all of brand. Iphone, Samsung, OPPO, VIVO, MI, Huawei.
Service : if it’s out off warranty we can repair it for you.
Buy : the second hand phone for repair and re-sell again.

Job Description :
Control everything in the shop. Stock , inventory , spare parts , repair technical , contact sell man , control budget.
We have 1 technician and 2 admins.

ตำแหน่ง Service Manager

บริษัท OPPO thai Co.,Ltd

ที่อยู่บริษัท bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Duties :
OPPO is a big company for smart phone. And selling for 22 countries in the world.
I take care for Thailand service department.
We have 48 service shops in Thailand.
We have 65 engineers, 68 reception admins, 35 back office admins.
And we support customer more than 100,000 persons per month.

Job Description :
follow ITIL standards.
SS : Service Strategy (กลยุทธ์ด้านการบริการ)
setup a service concept and followed it.
the concept is friendly, convenient & professional.
Control budget for monthly and yearly.
Work closely with factory for technical and data base.
Work closely with Retail and Operation customer.
setup service organization.
setup service teams.
- front end team.
- admin support team.
- technical support team.
- spare part team.
- software update team.
- training team.
- customer feedback team.
- customer satisfaction team.
- internal audit team.
setup service center shops.
- find location.
- build construction within budget.
- set up shop team.
setup service standardization.
- reception admin standard.
- engineering standard.
- CSAT standard.
- inventory standard.
- training standard.
SD : Service Design (การออกแบบงานบริการ)
setup service flow.
setup outbound call center flow.
how to support customers.
how to support sale teams.
ST : Service Transition (การส่งมอบงานบริการ)
setup another department training standard.
- new PC training.
- new Sale training.
SO : Service Operation (การปฏิบัติงานบริการ)
setup walk in customer standard.
setup retail customer standard.
setup operation customer standard.
setup DOA/DAP standard.
CSI : Continual Service Improvement (การพัฒนางานด้านบริการ)
setup internal audit standard.
setup KPI for rewards and fine.
setup training standard.
- admin training.
- engineering training.
setup voice of customer training.

ตำแหน่ง Service Manager

บริษัท Mahajak Development (Thailand) Co., Ltd

ที่อยู่บริษัท bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Duties:
I take care for 2 departments.
1.- Service Room ( 2 engineers , 37 technicians , 9 admins )
For service all of Denon, JBL, Crown, Soundcraft, Shure and other product in thailand. It’s only one service center in thailand.
2.- On-site Service ( 4 engineers , 7 technicians , 3 admins )
This department for service customer on PA site. it mean, we must to adjust and repair and make everything follow customer requested. It’s including oversea site. Such as Singapore site , Malaysia site, Cambodia site.

Job Description :
1.- Service Room
Setup service standards.
Work closely with the owner brand for technical.
Setup call center team.
Find new technician.
Learning the new technology for teaching service team.
Feedback the problem back to factory.
Control service budget.
Control spare part inventory.
Setup KPI for develop team.
Study walk-in customer and retail customer for support them.
Work closely with sale team.

2.- On-site Service
Setup on-site service standards.
Go to customer site for checking and approve it before transfer it to customer.
Meeting with customer for present service project.
Design contract for sign with customer.
Control budget within contract.
Setup schedule for support all of customer.
Work closely with all of customer.

ประสบการณ์ทำงานอื่นๆ
5 years for Product Engineer with Molex (Thailand) Co., Ltd
2 years+ for R&D Engineer with Magnet Research Co., Ltd
2 years+ for R&D Engineer with Delta Electronic (Thailand) Co., Ltd