ตำแหน่ง Duty Manager(Guest Relation)

บริษัท Fraser Suites Bangkok Sukhumvit

ที่อยู่บริษัท Sukhumvit11, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Oversee and supervise all duties performed by all Client Relative Executive
- Focus on guest’s experience upon check-in and check-out
- Writing personal thank you e-mail to all the guest when they checked out
- Handling customer and employee issues
- Checking guest’s high balance account and follow up the payment
- Check all room block to make sure all guest requested must be solve
- Provide utmost customer service
- Performs special services for VIP Guest’s
- Updated new attraction in Bangkok to advised guest to visit
- Overseeing operations, including maintenance, cleanliness and efficiency
- Train new hires, Schedule shifts
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly
- Handles guest complaints and other related problems and reports on the Assistant Manager’s log book
- Answers guests inquires, handles complaints and attend to the needs of the guests
- To responsible for front office operation during the absence of Front Office Manager

ตำแหน่ง Host - Regency Club (Executive floor)

บริษัท Hyatt Regency Hua Hin

ที่อยู่บริษัท Hua Hin, Prachubkirikhan

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Welcome guests as they Check-in and out and perform necessary services
- Assure Front Desk is manned and maintained at all time
- Provide information to guests about hotel services and offer
- Respond and take action on guest complaints and problem
- Make a hotel reservation via email and over the telephone
- Make a reservation for other hotels, restaurants, tours, golf, etc.
- Special take care of the guest that stays on the Executive floor
- Upsell and room preparation
- Focus on guest’s experience upon check-in and check-out
- To be responsible for on board a new team member
- To ensure that incidents, movement, complaint are followed up and being logged into the report
- Reply to all guest’s e-mail related to the Executive floor
- Provided F&B report to the kitchen

ตำแหน่ง Host – Team supported(Task Force)

บริษัท Hyatt Regency Bangkok

ที่อยู่บริษัท Sukhumvit13, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Assist the management team to develop, implement Front office team before the grand opening
(ช่วยเปิดโรงแรมในเครือ เป็น team opening)

ประสบการณ์ทำงานอื่นๆ
June 2012- January 2015:
Guest Service Supervisor, Radisson Suites Bangkok,Thailand
- Oversee and supervise all duties performed by all Guest Service Agent
- Assisted the Front Office Manager in providing customer support to walk-ins
- Book appointments made via email and over the telephone
- Provide utmost support and friendly customer service
- Assign and instruct Guest Service Agents in details of work
- Observe performances and encourage improvements of staff
- Answer incoming calls and respond to guest’s requests
- Promote and advertise the hotel and brand-specific marketing programs

January 2012 – June 2012:
Guest Service Agent, Lebua at State Tower, Thailand
- Welcome guests as they check-in and out and perform necessary services
- Assure Front Desk is manned and maintained at all times
- Provide information to guests about hotel services and offers
- Make sure all guest makes payment before they leave