ตำแหน่ง Customer Service

บริษัท Skillpower

ที่อยู่บริษัท Unit 4604,46th Floor, 323 United Center Bldg., Silom Road, Silom, Bangrak bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Service assigned to work on site at QIAGEN (THAILAND) LTD.- Customer service support sale, customer and 3PL

To ensure that the tasks are done prior to deadline each day. (cut off time )
To work with our 3PL.
To ensure the 3PL and QIAGEN SAP system inventory order arrive on time.
To corporate with 3PL warehouse for solving logistics issues.
To work with Customer Care, Marketing, Finance team)
To communicate and coordinate with marketing team for special shipments.

ตำแหน่ง Customer Service Agent

บริษัท Panthai Air

ที่อยู่บริษัท 437 Bond Street, Bangpood, Pak Kret, Nonthaburi 11120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Panthai Air.

CSA Handling for Thai Airways 2014-2016

CSA Handling for Thai Smile Airways 2013-2014

- Greeting passengers and provide them with information about seats and tickets availability
- Give the information to passengers with theirs desired travel routes and determine the best possible way to suite on the itinerary of airlines for each customer.
- Verify and passengers’ information and print their tickets after ensuring that information on tickets is accurate
- Check passports to match their travel information.
- Issue boarding passes to passengers and provide them with information on which gates to use to reach their planes.
- Weigh baggage to ensure it meets the standard allowed limit and issue baggage tags
- Calculate and charge passengers for extra baggage
- Check passengers in by checking their travel papers and ensure that all passengers are properly queued up
- Ascertain that all checked in bags are kept safe and are sent to the correct aircraft in a timely manner.
- Handle complaints regarding lost or damaged baggage and give direction for the passengers to complaint officers.
- Provide information regarding cancelled or / and rescheduled flights and assist passengers in finding alternatives.
- Designate seat assignments according to passengers’ specific needs
- Provide special attention to unaccompanied children and the elderly by ensuring that they are given priority

ตำแหน่ง Operation and Technology (Eng)

บริษัท Citibank

ที่อยู่บริษัท 399 interchange 21 Building, Sukhumvit Road, Klongtoey Nua Sub - district, Wattana District, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Citibank, Bangkok Branch
Citiphone banking English Skill.

-To ensure that all customer queries and problems get resolved in the minimum possible time frame (to do online resolution, to log the query in the internal systems
-To ensure that all customer problem resolution indices are reported and highlighted
-To ensure that he / she is updated on all latest products, policy information
-To convert opportunities of sales to enhance and strengthen customer relations
-To create interest in a product or service and complete a sale or agreement to see a sales representative
-To achieve sales targets set on monthly basis
-To ensure that customer info such as address and telephone numbers are up to date
-To meet customer expectations in a very highly service oriented competitive environment
-To analyze statistics of calls received/targets achieved and evaluate for improvement with the team leader
-To comply with Citibank policies and regulations
- Re-issue Credit card, stop card, and cancel account.
-Waived interest and annual fee.

ประสบการณ์ทำงานอื่นๆ
From: กันยายน 2554 - กรกฏาคม 2555
Company: BFS Bangkok Flight Services
Address: 777 Moo 1, Nong Prue, Bang Phil, Samut Prakarn 10540, Thailand
Position: Passenger Service Agent
Salary: 15,000
Job Describtion: BFS (Bangkok Flight Service) (Suvarnabhumi Airport, Bangkok)
Passenger Service Agent Handling for Emirate Airlines

- Perform check-in procedure for customer of Emirates airlines, including baggage check for both domestic and
international flights
- Prepare flight documents
- Provide flight information for passengers
- Maintain safety and security procedures and standard
- Taking care of people with special needs, and unaccompanied children
- providing boarding passes and luggage labels
- dealing with passenger enquiries about flight departures and arrivals
-Knocks the aircraft door (A380 and Boeing 777) and thumbs up for cabin crew to open the door securely.
-Boarding the passenger from the boarding gate to the aircraft.
-Associate with purser inside the aircraft to check for the seat, passenger

Belonging that forget inside the aircraft to return to right passenger.
-Assist VIP to lounge, children traveling alone, unaccompanied minors to boarding gate and inside the aircraft.
-Check in expectant mother, special dietary, disability and medical service.

สถาบัน การบินไทย

หลักสูตร safety and security

สถาบัน Citibank

หลักสูตร Operation

สถาบัน Emirate Airline

หลักสูตร Passenger Service Agent