ตำแหน่ง Call Center Supervisor

บริษัท Thai International Rent A Car

ที่อยู่บริษัท เพลินจิต

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managed call volumes and maintaining Service Level Agreements by making sure all reps were
available and ready to take calls.
Create daily report day by day
Handling complaints and queries (from customers and staff).
Driving Customer Service Excellence.
Monitoring the team’s performance.
Recorded employee attendance, personal and vacation time and reported all leaves of
absence to the benefits department monthly.
Subordinate: 17 agents.

ตำแหน่ง Assistant Manager Marketing

บริษัท Relevant Marketing (Thailand)

ที่อยู่บริษัท เพลินจิต

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Assisting with promotional activities.
Assisting the manager in organizing, planning and implementing strategy.
Providing support for marketing events and exhibitions as required.
Manage and improve lead generation campaigns, measuring results.
Monitor and report on effectiveness of marketing communications.
Handling complaints and queries (from customers and staff).
Define and communicate customer service standards.
Evaluate and performance manage staff.
Analyzed statistics and compile accurate reports.
Control resources and utilize assets to achieve qualitative and quantitative targets.

ตำแหน่ง Operation Leader.

บริษัท One To One Contacts Public

ที่อยู่บริษัท แจ้งวัฒนะ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Analyzed statistics and other data to determine the level of customer service performance
achieved by the team and provided them the resources needed to reach their goals.
Driving Customer Service Excellence.
Recorded employee attendance, personal and vacation time and reported all leaves of
absence to the benefits department monthly.
Managed call volumes and maintaining Service Level Agreements by making sure all reps were
available and ready to take calls.
Handling complaints (from both staff and customers).
Monitoring the team’s performance.
Motivate and encourage agents through positive communication and feedback.
Subordinate: 15-20 agents.