ตำแหน่ง Long-term reservation

บริษัท บ.ธีรภาแลนด์

ที่อยู่บริษัท 118 ซอยสองพระ ถนนสี่พระยา แขวงมหาพฤฒาราม เขตบางรัก กรุงเทพ 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Update online offers for long-term rooms on social media and hotel websites (Airbnb, Thaiapartment etc.)
 Welcomes visitors by greeting them, in person, on the telephone and by e-mail; answering or referring room inquiries.
 Organize/plan room allotment, check- ins/ check-outs.
 To make the room reservation on hotel system.
 Prepare the marketing plan to the manager
 Prepare and issue lease agreement and all documents.
 Welcome long-term residents and assist them with checking in.
 Establish professional friendly relationships with residents.
 Resolve customer complaints in a timely and professional manner.
 Communicate guest needs/problems to housekeeping and maintenance staff.
 To make the bill of room rental and utilities
 Following the payment for late payment with guest or agencies.

ตำแหน่ง Receptionist Supervisor

บริษัท บ.ธีรภาแลนด์

ที่อยู่บริษัท 118 ซอยสองพระ ถนนสี่พระยา แขวงมหาพฤฒาราม เขตบางรัก กรุงเทพ 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 To assist colleagues and other members of staff to create teamwork and quality service through communication.
 To ensure that the smooth running of the Reception Desk and those standards are maintains at all the times.
 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
 Directs visitors by maintaining employee and department directories; giving instructions.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Maintains telecommunication system by following manufacturer's instructions for house
phone and console operation.
 Maintains safe and clean reception area by complying with procedures, rules, and regulations.
 Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.
 Dealing with bookings by phone, e-mail, letter, fax or face-to-face
 Completing procedures when guests arrive and leave
 Choosing rooms and handing out keys
 Preparing bills and taking payments

 Taking and passing on messages to guests
 Dealing with special requests from guests (like booking theatre tickets or storing valuable
items)
 Answering questions about what the hotel offers and the surrounding area
 Dealing with complaints or problems.

ตำแหน่ง Tour desk

บริษัท Impressive Bangkok Travel Agent

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Responsibilities:
 To make the tour, airline ticket and hotel reservation for the customer.
 Selling travel products and tour packages.
 Dealing with the customer enquiries and aiming to meet their expectations.
 Take a good care to all customer

ประสบการณ์ทำงานอื่นๆ
Nov 2015-Jan 2016: Hua Chang Heritage Hotel as In House Sales Agent Responsibilities:
 Act as Assistant to Director of Sales providing secretarial and administrative support.
 Co-ordinate and arrange all activities relating to the Assigned Director of sales.
 To ensure that the standard letters, proposals are followed properly according to the
format set and submit to clients within time frame.
 To ensure of the annual corporate rates are faxed and mailed to clients within time frame.
 To ensure all in-coming calls are screened in the absence of Director of Sales and sales
Manager and passed to the right associate in order to be professionally handled with
efficiency.
 To prepare all necessary reports and supportive information for Weekly Sales Meeting
and clients.
 To proceed complimentary voucher as requested.
 To provide effective communication with all associates both internal and external
department.
 To act as a center for in-coming/out-going information related to the department and pass
to the right associate
 To take minutes at Weekly Department Head Meeting.
 To conduct the assigned site inspection in the absence of Director of Sales and Sales
Manager.
 To ensure in all data bases are completed and updated is system

Sep 2014-Oct 2015: Hua Chang Heritage Hotel as Reservation
Responsibilities:
 Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
 Processes reservations from the sales office, other hotel departments, and travel agents.
 Knows the type of rooms available as well as their location and layout.
 Knows the selling status, rates, and benefits of all packages plans.
 Knows the credit policy of the hotel and how to code each reservation.
 Creates and maintains reservation records by date of arrival and alphabetical listing.
 Determines room rates based on the selling tactics of the hotel.
 Prepares letters of confirmation.
 Communicates reservation information to the front desk.
 Processes cancellations and modifications and promptly relays this information to the
front desk.
 Understands the hotel's policy on guaranteed reservations and no-shows.
 Processes advance deposits on reservations.
 Tracks future room availabilities on the basis of reservations.
 Helps develop room revenue and occupancy forecasts.
 Prepares expected arrival list for front office use.
 Assists in preregistration activities when appropriate.
 Monitors advances deposit requirements.
 Handles daily correspondence.
 Responds to inquires and makes reservations as needed.
 Makes sure that files are kept up to date.
 Maintains a clean and neat appearance and work area at all times.
 Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and
fellow employees.
 Walk around with the client and ensuring that they secure whatever services they are in
need of.
 Getting information about areas of interest in order to target more clients in particular
seasons.
 Making arrangements for clients travel programs.
 To be aware of all front office procedures and assist with reception duties when required.
 To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
 Willing to undertake any reasonable request made by management in any other areas of the house.
 Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.
 Configuring rates on the hotels property management system.

May 2013-Present: iSanook Residence as Receptionist
Responsibilities:
 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
 Directs visitors by maintaining employee and department directories; giving instructions.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Maintains telecommunication system by following manufacturer's instructions for house
phone and console operation.
 Maintains safe and clean reception area by complying with procedures, rules, and
regulations.
 Maintains continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
 Contributes to team effort by accomplishing related results as needed.
 Dealing with bookings by phone, e-mail, letter, fax or face-to-face
 Completing procedures when guests arrive and leave
 Choosing rooms and handing out keys
 Preparing bills and taking payments
 Taking and passing on messages to guests
 Dealing with special requests from guests (like booking theatre tickets or storing valuable
items)
 Answering questions about what the hotel offers and the surrounding area
 Dealing with complaints or problems.

Aug2009-Dec2012: ABC Amazing Bangkok Cyclist as Assistant Guide
Responsibilities:
 Provide on a contractual basis in a professional manner tour guiding services on behalf of the company to its local and overseas clientele
 Have relevant information on and be fully conversant with the particulars of Tours being offered by the company.
 Providing general assistance to the Senior Tour Guide and assist in carrying out certain Administrative tasks relevant to effectively carrying out tour guiding duties.
 Ensure that participants are kept in a relaxed, fun engaged mode
 Receive training and be able to give basic first aid in case of minor external injuries
sustained by tour participants.
 Create a safe, fun, and educational atmosphere
 Assist with the development and maintenance of the company’s library to ensure a ready
store of relevant research material on touring guiding services, attractions, etc in Jamaica
and other general tour guiding information.
 Assist with development and implementation of new tour packages
 Assist in developing marketing sales and promotional information for the company
 Engage in continuous training and development through means offered by the company
or other external professional bodies.