ตำแหน่ง Ground Services Supervisor/Supervisor Reservation and Ticketing

บริษัท Bangkok Airways Public Company, Ltd.

ที่อยู่บริษัท สนามบินสมุย: 99 หมู่ 4 ตำบลบ่อผุด อำเภอเกาะสมุย จังหวัดสุราษฏร์ธานี 84320 สนามบินสุวรรณภูมิ: 999 หมู่ 1 ตำบลหนองปรือ อำเภอบางพลี จังหวัดสมุทรปราการ 10540

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Ground Services Supervisor (Samui International Airport)

Before check-in:
- Can prepare pre-flight information to be briefed for all colleagues
When check-in:
- Can control seating, passenger and catering order figures
- Able to be a supervisor for all colleagues about travel documents and manage with cases occurring during check in procedures
- Able to manage next day flight information to all concern departments
After flight:
- Can manage all flight details to be kept as a trip file, input all concerned stat in the campus computer and make sure that there is nothing left behind on the flight
- Can make a supervisor daily report to be presented to a manager on duty
Other duties:
- Able to manage manpower for next day flights both Bangkok Airways staff and ground handling agents by making duties assignment to be informed by the end of the day
- To complete other duties assign by a manager on duty as per request

Supervisor Reservation and Ticketing (Suvarnabhumi International Airport)

- Able to supervise at Reservation and Ticketing Officers for any issues arising
- Able to cross check a daily station summary sale report
- Able to be a coordinator with another concerned departments such as Ground Services and Flight Operations etc. to assist passengers convenience as much as possible or Pricing and Tariff Team in case of any problems arising regarding fare rules or Sabre System
- To be station helpdesk to assist other staff when problems about Sabre System are happened
- To be information launcher to all concerned staff in case of new information is required to be updated
- To complete other duties assign by a manager on duty as per request such as arranging monthly roster, making development plan for all officer staff and being in charge manager on duty sometimes

ตำแหน่ง Guest Services Assistant

บริษัท Thai Air Asia, Ltd.

ที่อยู่บริษัท สนามบินดอนเมือง: 333 ถนนเชิดวุฒากาศ แขวงสีกัน เขตดอนเมือง จังหวัดกรุงเทพมหานคร 10210

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
When check-in:
- Can check and ensure that the ticket is valid for the flight and travel documents (passport, visa etc.) for the concerned flights
- Can carry out seat allocation and issue boarding pass
- Can handle baggage (weight and check baggage, tag baggage for flights, handling excess baggage and verify cabin baggage)
At boarding gate:
- Can assist arrival and departure passenger (also if flight interrupted, delayed, cancelled)
- Can coordinate with crews and check cabin for boarding both at boarding gate or bay site area
Flight control clearance:
- Can prepare passenger manifest, general declaration and all concerned documentation

ตำแหน่ง Airport Services Supervisor

บริษัท Cathay Pacific Airways, Ltd.

ที่อยู่บริษัท สนามบินสุวรรณภูมิ: 999 หมู่ 1 ตำบลหนองปรือ อำเภอบางพลี จังหวัดสมุทรปราการ 10540

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Before check-in:
- Able to observe all important details and e-mails concerned about flights during duty period and see if there are some special cases to be briefed with handling agents before working
When check-in:
- To be a consultant of handling agents for raised cases
At boarding gate:
- To be a boarding gate supervisor to control and monitor working performance of handling agents in all departments (Boarding gate, Sorting, Loading and Cleaning etc.) to be met Cathay Pacific Airways standard (on time and safety performance)
After flight:
- Can make reports of all incidents happened during on duty for every flights and make sure that there are nothing left behind on the flights

ประสบการณ์ทำงานอื่นๆ
Lufthansa Services Thailand, Ltd. (Suvarnabhumi International Airport)

Passenger Service Agent (April 2010 - November 2012)

In general:
- Can inform passengers and public about arrival and departure times, arrange stop over and transfer passengers
When check-in:
- Can check and ensure that the ticket is valid for the flight and travel documents (passport, visa etc.) for the concerned flights
- Can carry out seat allocation and issue boarding pass
- Can create booking for passenger
- Can handle baggage (weight and check baggage, tag baggage for flights, handling excess baggage and verify cabin baggage)
At boarding gate:
- Can assist arrival and departure passenger (also if flight interrupted, delayed, cancelled)
- Can coordinate with crews and check cabin for boarding
- Able to be boarding gate manager to handle all boarding procedures running as smooth as possible
Flight control clearance:
- Can prepare passenger manifest, general declaration and all concerned documentation

Flight Manager (November 2012 - July 2013)

Before check-in:
- Can prepare pre-flight information to be briefed for all colleagues
When check-in:
- Can control seating, passenger and catering order figures
- Able to be a supervisor for all colleagues about travel documents and manage with cases occurring during check in procedures
- Able to edit next day flight (to allocate seats, observe important comments from reservation and manage flight to be ready for internet check in prior 24 hours from departure time)
At boarding gate:
- Able to recheck all boarding gate tasks and procedures are well handled in a proper and efficient way
- Can cooperate with sorting staff to ensure that all baggage are on board with the right containers and destinations
After flight:
- Can manage all flight details to be kept as a trip file, input all concerned stat in the campus computer and make sure that there is nothing left behind on the flight

สถาบัน Bangkok Airways Public Company, Ltd.

หลักสูตร Leadership Development Program

สถาบัน Bangkok Airways Public Company, Ltd.

หลักสูตร IATA Fare Calculation and Manual Ticketing

สถาบัน Bangkok Airways Public Company, Ltd.

หลักสูตร Supervisory Skill