ตำแหน่ง Reservation Analyst

บริษัท Hyatt Place Bangkok Sukhumvit Hotel

ที่อยู่บริษัท Sukhumvit 24

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Responsible for daily pick up report, cancellation report, stop-sales report for travel agencies when hotel running high occupancy and tracking no-show report to see losses per month
• Reservation analysist, support yielding rates & responsible for online activities
• Monitor room availability and control inventory for sales by hotel website and divide by each market segment.
• Support Director of Sales and Sales Manager by interacting with corporate, travel agencies and online travel agencies.
• Manage and solve problems or discrepancies with front office and follow up with payment group.
• Manage all guest inquiries coming in center email.
• Review expected arrival bookings; check and correct promotional room rate, bookings policy and special arrangement request before handling to Front Office
• Attend weekly revenue meeting in finding an online business plan to achieve monthly sales target.

ตำแหน่ง Sr. operator

บริษัท Novotel Bangkok IMPACT Hotel

ที่อยู่บริษัท Pakkret, Nonthaburi

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Taking care of all call and respond monthly telephone expense report, immigration report and
• Provide updated and useful information for guest and caller
• Assist the manager to lead team and supervise operator team members
• Administer hotel E-mail, reply and provide special arrangement if any requirement
• Handle reservation inquiry after office hours, create and confirm urgently booking, ensuring guest needs are met in a helpful efficient manner
• Responsible for Loyalty Program report, processing point credit and cooperate with member and help desk

ตำแหน่ง Hotel Supervisor

บริษัท Waterford Resort Bangkok Sukhumvit 50

ที่อยู่บริษัท Sukhumvit 50, Phrakanong, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Assist Hotel manager to run and supervise all operations to be smooth and meet guest expectation
• Provide concierge and dining service
• Manage all reservation, reply E-mail and provide special arrangement in case of any requirement
• Support Hotel Manager in managing content update, monitoring rate and inventory and rate disparity issue on OTA’s website
• Responsible for daily pick up report, cancellation report, stop-sales report to travel agencies when hotel running high occupancy and tracking no-show report to see losses per month
• Attend weekly meeting in finding solution for bad review on OTA’s and plan to achieve monthly sales target

ประสบการณ์ทำงานอื่นๆ
Reservations Agent
Novotel Bangkok IMPACT
September 2012 – September 2014

Guest Service Agent

Guest Service Agent
DPU Place Hotel
April 2010 – May 2012