ตำแหน่ง IT support and admin clerk

บริษัท Toyo engineering corporation

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Jop experience (IT support and adminstratire officer)
-Provide thorough support and problem solution relaled to network and server to all staffs including sofware and driver installation.
-Excellent computer skills and familiar with the IT engineering.
-Bulid and maintain succesful relationships with colleagre and perform a good team player.
-assist the docurement control department with document handing.
-assist the admin session with the general tasks
-Able to perform other duties as assigned.

ตำแหน่ง IT Support

บริษัท BC Industrial Co.,Ltd

ที่อยู่บริษัท เลขที่ 1 ซอย บางนา-ตราด 14 แขวงบางนาใต้ เขตบางนา กรุงเทพมหานคร 10260

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Prepare meeting rooms and set up video conferences according to user requests.
• Resolve issues associated with service requests, incidents, and problems in accordance with SLAs.
• Perform reactive troubleshooting to effectively identify potential incidents or problems and implement measures to prevent future occurrences.
• Install, upgrade, and repair hardware such as laptops, PCs, printers, TVs, monitors, and power supplies.
• Install, upgrade, and repair software, including Windows, Microsoft Office, servers, VMware, antivirus, Office 365, file servers, Active Directory, and Line Work, ensuring all information is kept up to date.
• Prepare associated peripherals to support general troubleshooting and resolve issues related to end-user computing technologies.
• Track and manage existing fixed asset inventory.
Prepare laptops/desktops for new onboarding users and manage devices for off-boarding/resigned users.

ตำแหน่ง Service operation (application support)

บริษัท Ascend Group

ที่อยู่บริษัท 01 True Digital Park, Pheonix Building, 7-8 floor 101 ทรู ดิจิทัล พาร์ค อาคารฟีนิกซ์ ชั้น 7-8, แขวงบางจาก เขตพระโขนง กรุงเทพมหานคร 10260

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Track and manage day-to-day tickets to ensure compliance with SLAs.
• Investigate and resolve incidents, service requests, and change requests via Jira, ServiceNow, email, and phone.
• Collaborate with Business, Dev, and IT Operations teams to support bug fixes and enhancements for backend (BE), frontend (FE), mobile apps, POS, and all related services.
• Provide 24/7 on-call and onsite support to troubleshoot and resolve issues in the production environment.
• Provide remote support for POS platform rollouts, including technical troubleshooting and hardware/software installations.
• Manage and control asset inventory and peripheral devices for POS systems.
• Monitor and update ticket statuses within the team to ensure timely resolution.
• Coordinate with external partners (e.g., 2C2P, SCB, Buzzebees) regarding bug fixes and new feature deployments.
• Prepare documentation and conduct knowledge transfers for the Call Center team.
• Resolve issues and perform other duties as assigned by the Manager.
• Support platforms under CP Group, such as
- POS Platform => POS 2D Fire,POS Dash Dee,POS Makro,POS Application).
- CRM Platform => CP Surprise,ECoupon,EasyBuy Application)
- Mobile Marketing Platform => USSD Campaign,SMS Platform,WIFI Solution,Omni Channel,OTP,Triggering).
- Solution Provider Platform => Push Noti,TrueCloud,Help & Support,MNP via Web,TrueOnline/TrueMoveWeb
- O2O Platform => Makro Application,Sale Agent App,RPP,EDC,CRM Platform,EDC Application,True SmartMerchant, Audit Web

ประสบการณ์ทำงานอื่นๆ
Summary :
Experienced IT Support & Application Support (2nd Level) with strong background in backend systems, POS,
and mobile application troubleshooting across retail and enterprise environments. Skilled in incident management,
system monitoring,and cross-functional coordination.Proven ability to support business operations and meet SLA requirements.






Work Experience:

Position: Application Support & QA Tester (Aware) Working at ExxonMobil Project| Jan 2024 – Jan 2025


• Troubleshoot and conduct root cause analysis for complex incidents across POS, eCommerce, CRM,
and payment gateway integrations.
• Monitor payment and loyalty data flows across APAC to ensure system stability, data integrity, and SLA compliance.
• Coordinate end-to-end application maintenance and manage system deployment windows to ensure seamless service restoration.
• Collaborate with IT and platform teams to implement bug fixes, system improvements, and new feature deployments.
• Create and execute test scripts, including regression testing, to validate new system features and logic.
• Execute end-to-end test scripts and regression testing to validate new features, ensuring data integrity
from system input to final reporting.
• Manage daily operations, including site opening/closing procedures and user access control.
• Perform data reconciliation between P97 (PetroZone) and PP360 Loyalty platform to ensure accurate point accrual
and member reward processing.


Position: Application Support (2nd Tier) Working at The Mall Group | Sep 2022 – Dec 2023


• Managed Omni-channel platforms (Web, POS, Payment) by analyzing complex data workflows between
SAP,RabbitMQ,Magento
• Identified root causes by tracing member logs in AWS CloudWatch and system logs in Kibana to resolve
integration failures.
• Tested and reproduced bugs on staging environments to provide detailed technical reports and logic-based
analysis to developers.
• follow-up timelines for bug fixes and new feature deployments, ensuring timely updates to stakeholders via Agile workflows.
• Verify and troubleshoot payment gateway issues (PromptPay, Credit Cards, PayPal), resolving Authorization Timeouts and data
discrepancies via SQL updates to ensure accurate order statuses in OMS.
• Manage API/SFTP data synchronization with external providers (2C2P, SCB, SAP) and logistics partners.
• Manage RabbitMQ queues to ensure data consistency between OMS and frontend.
• Use Magento and SQL to verify data and resolve system logic errors, including correcting OMS-generated tax invoices.
• Monitor microservice health via Web CRM and resolve order flow interruptions by triggering service restarts to ensure
high system availability.
• Utilize Postman to validate RESTful API responses, ensuring data integrity for order details, loyalty points, payment status,
tax invoice data, and promotion accuracy.
• Analyze JSON payloads to identify and resolve failed transactions between SAP and OMS, ensuring data accuracy
before re-triggering integrations.














Position: End User Support (2nd Tier) – IT Operation (Coforge) Working at Siam City Cement) | Jun 2019 – Sep 2022


• Provide daily support to networks related issues(WiFi,Lan).
• Manage day-to-day tickets within the SLA.
• Provide remote technical support and hardware/software installations for factory and site-based users.
• Prepare and build images to support the installation of Windows on new desktops/laptops.
• Prepare laptops/desktops for new onboarding users and manage devices for offboarding/resigned users.
• Monitor tasks in the ticketing tool (e.g., service requests and incidents) and assign tasks to team members.
• Manage and maintain records of IT asset inventory, including software licenses and hardware assets.
• Follow up on and escalate issues to the next level, coordinating resolutions with other team members.
• Lead EOL replacement projects by tracking progress, reporting updates, and managing asset data during the entire process
• Manage and summarize reports such as BI Dashboards, daily/weekly/monthly reports, and aging ticket reports,
and present them to the manager.
• Perform other tasks as assigned by the manager.

Position: Application Support (2nd Tier) Working at Ascend Group | Dec 2017 – Jun 2019
• Track and manage day-to-day tickets to ensure compliance with SLAs.
• Investigate and resolve incidents, service requests, and change requests via Jira, ServiceNow, email, and phone.
• Collaborate with Business, Dev, and IT Operations teams to support bug fixes and enhancements for backend (BE), frontend (FE), mobile apps, POS, and all related services.
• Provide 24/7 on-call and onsite support to troubleshoot and resolve issues in the production environment.
• Provide remote support for POS platform rollouts, including technical troubleshooting and hardware/software installations.
• Manage and control asset inventory and peripheral devices for POS systems.
• Monitor and update ticket statuses within the team to ensure timely resolution.
• Coordinate with external partners (e.g., 2C2P, SCB, Buzzebees) regarding bug fixes and new feature deployments.
• Prepare documentation and conduct knowledge transfers for the Call Center team.
• Resolve issues and perform other duties as assigned by the Manager.
• Support platforms under CP Group, such as
- POS Platform => POS 2D Fire,POS Dash Dee,POS Makro,POS Application).
- CRM Platform => CP Surprise,ECoupon,EasyBuy Application)
- Mobile Marketing Platform => USSD Campaign,SMS Platform,WIFI Solution,Omni Channel,OTP,Triggering).
- Solution Provider Platform => Push Noti,TrueCloud,Help & Support,MNP via Web,TrueOnline/TrueMoveWeb
- O2O Platform => Makro Application,Sale Agent App,RPP,EDC,CRM Platform,EDC Application,True SmartMerchant, Audit Web


Position: IT Support Working at IBC Industrial | Sep 2017 – Nov 2017
• Prepare meeting rooms and set up video conferences according to user requests.
• Resolve issues associated with service requests, incidents, and problems in accordance with SLAs.
• Perform reactive troubleshooting to effectively identify potential incidents or problems and implement measures to prevent future occurrences.
• Install, upgrade, and repair hardware such as laptops, PCs, printers, TVs, monitors, and power supplies.
• Install, upgrade, and repair software, including Windows, Microsoft Office, servers, VMware, antivirus, Office 365, file servers, Active Directory, and Line Work, ensuring all information is kept up to date.
• Prepare associated peripherals to support general troubleshooting and resolve issues related to end-user computing technologies.
• Track and manage existing fixed asset inventory.
Prepare laptops/desktops for new onboarding users and manage devices for offboarding/resigned users.


Position: IT Support & Admin Officer
Working at Toyo Engineering Corporation | Jun 2015 – Jun 2017
• Provide daily support to resolve user issues via calls, emails, and walk-ins.
• Provide remote support and onsite assistance for power plant sites as required
• Support the installation of software and drivers for users.
• Maintain and manage document control, including user manuals.
• Prepare laptops/desktops for new onboarding users and handle devices for offboarding/resigned users.
• Provide support for server backups and ensure data integrity.
• Manage server permission roles for all users.
• Plan and oversee the procurement of IT hardware and office peripherals
• Manage IT asset inventory records for both hardware and software licenses
• Perform other duties as assigned by the Manager.
Technical Skills:
• Tools & Ticketing: ServiceNow, Jira Service Management, Postman, SOAPUI, SFTP
• Monitoring & Logging: Kibana, Elasticsearch, AWS CloudWatch (Member Logs)
• Infrastructure & Messaging: AWS, RabbitMQ (Message Broker)
• Databases: SQL, Magento DB
• Systems & Payments: POS, CRM, OMS, Magento, Payment Gateways (2C2P, SCB)
• Knowledge: REST API, JSON, SDLC, Agile/Scrum, Omni-channel Logic
Key Skills:
• Problem Solving & Root Cause Analysis
• Application & System Support
• Incident & SLA Management
• Cross-functional Coordination
• Fast Learner & Adaptability