ตำแหน่ง Spa Receptionist

บริษัท Namm Spa (Dusit International Bangkok)

ที่อยู่บริษัท Samyan MitrtownBangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Meet and assist customer at Reception Area.
- Consult the customer for all treatment spa and nail salon.
- Report all daily revenue to Management team.

ตำแหน่ง Assistance Manager (Silom Branch)

บริษัท Take Care Beauty and Salon

ที่อยู่บริษัท Silom, Bangrak Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Prepare and manage the routine each day to all staff ( 20 person)
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ตำแหน่ง Customer Service Supervisor

บริษัท Adenaa Clinic

ที่อยู่บริษัท Gateway Ekamai, Sukhumvit Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Greeting and take care the customer with our warming service at the counter.
-Ensure smooth check-in process for the new customers.
-Manage all booking and scheduling for all customers.
-Consulting and suggest the service to customers.
-Responsible for reply Email / Line / Facebook to the foreigners.
-Make the customer satisfaction survey to get the feedback and follow up the case after service.
-Tracking the payment for customer in advance.
-Works closely with the marketing team to manage the revenue customers.
-Monitoring quality of incoming calls.
-Responsible and supporting team for our goal in each month.
-Analyzes and reporting the cashier summary to the Finance manager.
-Coordinate and modifying the Adenaa Booking System.

ประสบการณ์ทำงานอื่นๆ
@TVLK Co., Ltd (Head Office)
Position: Quality Assurance ( Aug 2016 - May 2017 )

• Monitoring Customer Service calls, email and chat for accuracy and call handling standards.
• Measure Customer Service Agent performance and process performance via recording and case audits, providing feedback.
• Prepare and analyze quality reports for management review.
• Work with team leads and supervisors on employee coaching, training and development to enhance or correct the behaviors that lead to excellent customer service.
• Participate in the design of call monitoring process and quality standard definition.
• Participate in identifying customer needs and expectations.
• Facilitate call calibration sessions for Customer Service staff, team leaders and supervisor.
• Identify potential quality issues in the defined process and escalate potential quality issues immediately to management for resolution.
• Create standard scripts used for customer correspondence.
• Supervise QA team and assess the performance.


@Gateway Asia Co., Ltd.
Silom, Bangrak Bangkok
Position: Airfare Data Analyst (March 2008 - May 2016)

• Process travel data (flight/car/hotel or any other) according to company expectations and corresponding controls.
• Using specific software, process data according to set deadlines and quality standards.
• Create work order, enter airfare data and perform quality control.
• Adhere to processing standards and procedures as set forward by management.
• Report into the team in-charge.
• Reply the mails from our colleagues at Belgium office to update our task in daily send all in time every day.
• Process task with Amadeus data and our Hitchhiker system from Belgium.
• Using specific software, the data analyst processes airfare according to customer specific needs, meeting set deadlines and quality standards.
• Process the data of worldwide hotel to link all content in our system regarding to our supplier.


@Orient Thai Airlines
Position: Customer Service Supervisor (March 2002 - January 2008)

• Control the Check-in counter, Boarding Gate and Meet the flight on Arrival and Departure.
• Ticketing and Reservation.
• Lost & Found service.
• Take care the passenger for the Domestic, Charter and International flights.
• Preflight preparations (Check PNL/Pre/Finalizing Catering Orders/Seat assignments/Special Request/GHA Briefing/Allocating group counters as per request.


@United Airlines
Position: Senior Customer Service (April 1995 - March 2002)

• Check-in ,Meet and Assist passengers at Boarding Gate and Arrival Hall.
• Reservation, Lost & Found service.
• Take care V.I.P Lounge of Airlines.
• Baggage tracing via system to update in each station concerned.
• Provide assistance to passengers and maintain the standards with service mind.