ตำแหน่ง Resident Manager

บริษัท Ao Cho Grandview Hideaway Resort (Samed Island)

ที่อยู่บริษัท 44 หมู่ 4 เกาะเสม็ด ตำบล เพ อำเภอ เมือง จังหวัด ระยอง 21160

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Assist the General Manager in his day to day operations.
• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc.
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, Direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Ensures the objectives and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event need.
• Cover shifts is all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or Management.

ตำแหน่ง Front Office Manager

บริษัท Samed Grandview Resort (Samed Island)

ที่อยู่บริษัท 95/2 หมู่ 4 เกาะเสม็ด ตำบล เพ อำเภอ เมือง จังหวัด ระยอง 21160

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Trains, cross –trains, and retrains all front office personnel.
• Participates in the selection of front office personnel.
• Schedules the front office staff.
• Supervises workload during shifts.
• Evaluates the job performance if each front office employee.
• Maintains working relationships and communicates with all departments.
• Maintains master key control.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Reviews and completes credit limit report.
• Works within the allocated budget for the front office.
• Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
• Checks cashiers in and out and verifies banks and deposits at the end of each shift.
• Enforces all cash-handling, check-cashing, and credit policies.
• Conducts regularly scheduled meetings of front office personnel.
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Upholds the hotel's commitment to hospitality.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation of all hotel policies and house rules.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Monitor all V.I.P 's special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review Front office log book and Guest feedback forms on a daily basis.
• Perform other duties as requested by management.

ตำแหน่ง Night GSA.

บริษัท Centara Grand Mirage Beach Resort Pattaya

ที่อยู่บริษัท 8 277, ซอย นาเกลือ 16/2 เมืองพัทยา อำเภอ บางละมุง ชลบุรี 20150

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist (Must Read !).
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment's.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Understand and knows how to perform check-in and check-out procedures.