ตำแหน่ง Guest Service Agent

บริษัท Bangkok Marriott Marquis Queens’s Park, Thailand (March 2019– Present)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• provide a courteous and professional service at all times
• maintain good working relationships with your own colleagues and all other departments
• carry out any other reasonable duties and responsibilities as assigned
• be fully conversant with company policies regarding credit granting and credit card procedures
• high sense of ownership and responsibility to handle guest’s complaints and unexpected problem professionally by both over phone and in person
• be able to arrange room reservation and replied clients’ e-mail regarding hotel service and rechecked room facilities to ensure the most convenience delivered
• be able to handle guest’s complaints and unexpected problem professionally

ตำแหน่ง Guest Service Center

บริษัท Sheraton Grande Sukhumvit, a luxury collection (January 2018 –March 2019)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• be responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution
• be proactive in every area including offering additional services
• exhibit courteous hospitality at all times and fully own each guest issue
• coordinated the response to the guest issue and then follow up with the guest to ensure satisfaction with the result

ประสบการณ์ทำงานอื่นๆ
Cashier (Exchange Student Program on Summer)
Far East Restaurant, Villa Pizza Enterprise, Sands Casino
03/2013 - 05/2013, Bethlehem, PA, U.S.A.
• Proactively maintained thorough knowledge of store merchandise, and provided information
regarding products and promotions
• Followed restaurant recipes to prepare customers orders
• Rechecked and fully restocked selling inventory at all time
• Referred and reported complaints to team and manager as required
• Handled billing and customer orders accurately
• Ensured payment accuracy before settlements