ประวัติการทำงาน

ประสบการณ์ทำงานทั้งหมด 12 ปี

พฤศจิกายน 2566 ถึง สิงหาคม 2569

ตำแหน่ง IT Manager (Acting)

บริษัท บริษัท เอส.เอ็ม.เอ็นจิเนีย จำกัด

ที่อยู่บริษัท 531 ถนนพรหมราษฎร์ แขวงบางบอนใต้ เขตบางบอน กรุงเทพมหานคร 10150

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
## 1. IT Department Planning & Management
EN: Plan annual IT budget (Capex & Opex)
CN: 制定年度IT预算(资本性支出与运营性支出)
EN: Lead IT Support team serving 160 employees
CN: 领导IT支持团队,为160名员工提供服务
EN: Negotiate with vendors/suppliers, compare pricing and specs to select the best value
CN: 与供应商进行谈判,比较价格与规格,选择性价比最优的方案
EN: Maintain IT systems to pass ISO 9001:2015 audit every year
CN: 维护IT系统,确保每年顺利通过ISO 9001:2015审核

## 2. Network & Infrastructure
EN: Built HQ network from the ground up — TP-Link Omada (Router, OC200 Controller, Switches, WiFi APs) with VLAN Segmentation
CN: 从零开始搭建总部网络架构,采用TP-Link Omada系统(路由器、OC200控制器、交换机、WiFi无线接入点),并实施VLAN划分
EN: Configured Dual ISP (AIS + TOT) with Load Balancing and WAN Failover, maintaining 99% uptime
CN: 配置双线路ISP接入(AIS + TOT),实现负载均衡与WAN链路自动故障切换,保障系统正常运行时间达99%
EN: Managed Omada: VLAN, Inter-VLAN Routing, multiple SSIDs, QoS, and Port Trunk/Access configuration
CN: 负责Omada系统管理,包括VLAN划分、VLAN间路由、多SSID配置、QoS服务质量控制,以及端口Trunk/Access配置
EN: Monitor network performance via Omada Controller — real-time tracking of bandwidth, clients, and uptime
CN: 通过Omada控制器实时监控网络运行状况,追踪带宽使用、连接客户端数量及系统在线时长
EN: Managed Active Directory across 2 servers with AD Replication for High Availability, including OU structure, GPO, DNS, DHCP, and File Share Permissions
CN: 管理部署于2台服务器的Active Directory系统,通过AD复制实现高可用性,涵盖组织单位(OU)结构、组策略(GPO)、DNS、DHCP及文件共享权限设置

## 3. Security & Endpoint
EN: Configured Fortigate 100F covering Firewall Policy, SSL VPN, IPSec VPN, NAT, IPS, and Web Filtering
CN: 配置Fortigate 100F防火墙设备,涵盖防火墙策略、SSL VPN、IPSec VPN、NAT地址转换、入侵防御系统(IPS)及网页过滤功能
EN: Monitor traffic and threats via Fortigate; regularly review Security Log, Traffic Log, and VPN Log
CN: 通过Fortigate持续监控网络流量与安全威胁,定期审查安全日志、流量日志及VPN连接日志
EN: Manage 163 endpoint devices (158 Notebooks + 5 PCs)
CN: 负责管理163台终端设备(其中笔记本电脑158台,台式电脑5台)
EN: Set up CCTV at project sites and Finger Scan integrated with Cloud
CN: 在项目现场部署CCTV监控系统,并配置与云端集成的指纹考勤系统
EN: NAS Backup (Daily/Weekly) with Disaster Recovery plan
CN: 执行NAS存储每日/每周备份,并制定灾难恢复应急预案

## 4. Server & Cloud
EN: Manage Cloud Server: Humano HR (Inet Cloud)
CN: 负责云服务器管理:Humano HR人力资源系统(部署于Inet Cloud平台)
EN: Administer Microsoft 365: Users, Exchange, Teams, MFA setup
CN: 管理Microsoft 365平台,包括用户账号、Exchange邮件系统、Teams协作工具及多因素身份验证(MFA)配置
EN: Manage software licenses: M365, AutoCAD, Revit, BIM, SketchUp
CN: 负责软件许可证管理,涉及M365、AutoCAD、Revit、BIM及SketchUp等专业软件

## 5. In-House Web App Development
EN: Help Desk Ticketing System — reduced resolution time by 98%
CN: 自主开发帮助台工单系统,将问题解决时间缩短了98%
EN: IT Project Dashboard — tracks tasks, monitors team KPIs, and manages IT budget with Gantt Chart and Budget Overview
CN: 开发IT项目管理看板,通过甘特图与预算总览功能实现任务跟踪、团队KPI监控及IT预算管理
EN: Print Cost Dashboard analyzing print costs per project
CN: 开发打印成本分析看板,用于统计各项目的打印费用支出
EN: Software License Registry — automated Line & Email alerts for upcoming license renewals
CN: 开发软件许可证登记系统,实现许可证到期前自动通过Line和邮件发送续期提醒

## 6. ERP & Database
EN: Manage Mango ERP (UIH Cloud): user management, Module access control aligned with company policy, Workflow setup (PR/PO/WO), and staff training
CN: 负责Mango ERP系统管理(部署于UIH Cloud平台),包括用户账号管理、按公司制度设置模块访问权限、工作流程配置(采购申请PR/采购订单PO/工单WO),并对员工进行系统操作培训
EN: SQL Server: write Queries, Backup/Restore, Basic Indexing, and Log monitoring
CN: 负责SQL Server数据库管理,包括编写查询语句、执行数据备份与恢复、基础索引优化及日志监控

## 7. Team Leadership
EN: Assign tasks, monitor progress, and mentor IT team members
CN: 负责IT团队的任务分配、进度跟踪及成员指导培养
EN: Define SLA and KPIs for IT service delivery
CN: 制定IT服务交付的服务水平协议(SLA)及关键绩效指标(KPI)
EN: Evaluate team performance and support continuous skill development
CN: 定期评估团队工作表现,支持团队成员的持续技能提升
EN: Develop and maintain IT Policies and Procedures aligned with ISO 9001:2015
CN: 制定并维护符合ISO 9001:2015标准的IT政策与操作流程
EN: Conduct IT training for staff covering system usage and cybersecurity awareness
CN: 为全体员工开展IT培训,内容涵盖系统操作使用及网络安全意识教育
EN: Prepare IT operational reports and present findings to management regularly
CN: 定期编制IT运营报告,并向管理层汇报相关工作成果

ตุลาคม 2564 ถึง กันยายน 2564

ตำแหน่ง ITSUPPORT

บริษัท ITK CONNECTING COMPANY LIMITED

ที่อยู่บริษัท 2/6 Rat Phatthana Road Rat Phatthana Subdistrict, Saphan Sung District, Bangkok 10240

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
## 1. IT Solution Design, Planning & Pre-Sales Support
EN: Analyzed client requirements and designed systems covering Network, Server, Storage, Security, and Cloud
CN: 分析客户需求,设计涵盖网络、服务器、存储、安全及云端的整体系统方案
EN: Created Solution Diagrams and prepared Quotation/Proposal documents
CN: 绘制解决方案架构图,并编制报价单及项目提案文件
EN: Collaborated with sales team to present solutions and explain technical details to clients
CN: 与销售团队协作,向客户展示解决方案并说明技术细节
EN: Provided consultation and answered client queries to support purchasing decisions
CN: 为客户提供咨询服务,解答疑问以协助其做出采购决策

## 2. System Installation & Configuration
EN: Installed and configured Server, Active Directory, Backup, NAS/SAN Storage, Virtualization (VMware/Hyper-V), and UPS
CN: 负责安装配置服务器、Active Directory、备份系统、NAS/SAN存储设备、虚拟化平台(VMware/Hyper-V)及UPS不间断电源
EN: Managed Firewall across multiple vendors — Fortigate, FortiAnalyzer, Sophos, and Zyxel — covering Policy, VPN (SSL/IPSec), IPS, and Web Filtering
CN: 负责多品牌防火墙管理,包括Fortigate、FortiAnalyzer、Sophos及Zyxel,涵盖安全策略、VPN(SSL/IPSec)、入侵防御系统(IPS)及网页过滤功能
EN: Managed Switch L2/L3 across multiple vendors — Cisco, Aruba, HP, and Zyxel — covering VLAN, Inter-VLAN Routing, and Port Configuration
CN: 负责多品牌二层/三层交换机管理,包括Cisco、Aruba、HP及Zyxel,涵盖VLAN划分、VLAN间路由及端口配置
EN: Designed and configured Wireless systems with Centralized Management
CN: 设计并配置无线网络系统,实现集中化统一管理
EN: Conducted system testing and validation prior to client handover
CN: 在系统交付客户前进行测试与验证,确保系统运行正常

## 3. After-Sales Support & Maintenance

EN: Troubleshot issues and maintained systems throughout warranty periods; delivered on-site support promptly
CN: 在保修期内负责故障排查与系统维护,并及时提供现场技术支持
EN: Performed scheduled equipment inspections covering Server, Storage, and UPS
CN: 定期对服务器、存储设备及UPS不间断电源进行例行检查
EN: Generated system status reports including Network Health Check Reports
CN: 编制系统运行状态报告,包括网络健康检查报告

## 4. Documentation & Training
EN: Developed user manuals and conducted client training sessions
CN: 编写用户操作手册,并为客户提供系统使用培训
EN: Prepared project documentation including UAT and Handover Documents
CN: 编制项目文档,包括用户验收测试(UAT)报告及项目交接文件

## 5. Skill Development & Technology Adoption
EN: Kept up to date with emerging technologies in Cloud, Virtualization, and Cybersecurity
CN: 持续关注云计算、虚拟化及网络安全领域的新兴技术发展
EN: Applied knowledge to propose and implement efficient solutions for clients
CN: 将所学知识应用于实践,为客户提出并实施高效的解决方案

พฤษภาคม 2563 ถึง กันยายน 2564

ตำแหน่ง ITSUPPORT

บริษัท Professional Laboratories Management Corp Pub Co., Ltd.

ที่อยู่บริษัท Soi Pho Kaew 2, Soi Ladprao 101, Khlong Chan Subdistrict, Bang Kapi District, Bangkok 10240

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
## 1. Infrastructure Design & Deployment
EN: Designed and established comprehensive IT infrastructure for headquarters and branches, including Server, Client, Network, and Backup systems.
CN: 负责设计并搭建总部及各分支机构的整体IT基础架构,涵盖服务器、客户端、网络及备份系统
EN: Managed deployment projects for computers and servers at branch locations, including CCTV installation and centralized security management.
CN: 管理分支机构电脑及服务器部署项目,包括CCTV监控系统安装及集中化安全管理
EN: Supervised multi-site network integration to ensure seamless and efficient connectivity.
CN: 统筹多站点网络整合,确保各据点间连接顺畅、高效稳定

## 2. Server & Network Security Management
EN: Administered Windows Server 2022 and managed Dual Active Directory (AD) Domain Controllers (Primary & Secondary) for maximum stability and GPO enforcement.
CN: 管理Windows Server 2022系统,并负责双域控制器(主域控制器与辅助域控制器)的Active Directory管理,确保系统运行稳定并有效执行组策略(GPO)
EN: Configured and monitored Fortigate Firewall policies to protect against cyber threats and control internal data access.
CN: 配置并监控Fortigate防火墙安全策略,防范网络威胁并管控内部数据访问权限
EN: Implemented and maintained Active-Standby failover systems and Centralized Storage to ensure high availability and Business Continuity.
CN: 部署并维护主备(Active-Standby)故障切换系统及集中式存储架构,保障系统高可用性与业务连续性

## 3. Cloud HIS, LIS & Digital Asset Management
EN: Managed the company's Cloud HIS (Hospital Information System), overseeing access control, system stability, and medical data integration.
CN: 负责公司云端医院信息系统(HIS)的管理,统筹权限控制、系统稳定性维护及医疗数据整合
EN: Provided technical support and troubleshooting for LIS (Laboratory Information System) to ensure uninterrupted lab operations.
CN: 为实验室信息系统(LIS)提供技术支持与故障排查,确保检验作业不中断
EN: Responsible for company Website updates, Google Workspace (G-Suite) administration, and ESET Cloud-based endpoint security.
CN: 负责公司官网内容更新、Google Workspace(G-Suite)系统管理,以及ESET云端终端安全防护

## 4. Quality Management & Compliance

EN: Developed IT workflows and documentation in accordance with ISO 9001:2015 standards, ensuring successful internal and external audits.
CN: 依据ISO 9001:2015标准制定IT工作流程与相关文档,确保顺利通过内部及外部审核
EN: Administered software licenses for Windows and Microsoft Office to ensure 100% corporate compliance.
CN: 管理Windows及Microsoft Office软件许可证,确保公司100%合规使用

## 5. Asset & Preventive Maintenance Management
EN: Maintained a comprehensive IT Asset Register, tracking procurement, distribution, and lifecycle management across the organization.
CN: 维护完整的IT资产登记系统,追踪全公司设备的采购、分配及全生命周期管理
EN: Planned and executed Annual Preventive Maintenance (PM) for hardware and network equipment to minimize downtime and extend asset life.
CN: 规划并执行硬件及网络设备的年度预防性维护(PM),以降低停机风险并延长设备使用寿命

## 6. Budgeting & Team Leadership

EN: Developed annual IT budgets (Capex/Opex) and collaborated with vendors to procure cost-effective technology solutions.
CN: 制定年度IT预算(资本性支出/运营性支出),并与供应商合作采购性价比最优的技术方案
EN: Managed service requests via an Online Ticketing system to meet defined SLA and KPI standards.
CN: 通过在线工单系统管理服务请求,确保达成既定的服务水平协议(SLA)及关键绩效指标(KPI)标准
EN: Supervised IT staff and conducted technical training sessions to enhance team proficiency and operational efficiency.
CN: 督导IT团队成员,并开展技术培训以提升团队专业能力与运营效率