ตำแหน่ง Training Division Head

บริษัท เอเอสเอ็น โบรกเกอร์ จำกัด (มหาชน)

ที่อยู่บริษัท เลขที่ 388 ชั้น 16 บี อาคารไอบีเอ็ม ถ.พหลโยธิน แขวงสามเสนใน เขตพญาไท กรุงเทพมหานคร 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Training Strategy Development: Develop and implement comprehensive training strategies that align with the organization's goals and objectives.
Training Needs Assessment: Conduct regular training needs assessments to identify skill gaps and prioritize training initiatives.
Training Program Design and Delivery: Design and deliver a variety of training programs, including classroom training, e-learning, and on-the-job training.
Trainer Management: Recruit, train, and manage a team of trainers to ensure the effective delivery of training programs.
Training Evaluation: Evaluate the effectiveness of training programs to measure their impact on employee performance and organizational outcomes.
Budget Management: Manage the training budget and allocate resources effectively.
Learning Management System (LMS) Administration: Oversee and maintain the organization's LMS to ensure efficient training administration and tracking.
Compliance Training: Ensure compliance with all relevant training regulations and standards.
Performance Management: Collaborate with HR and other departments to identify and address performance issues through targeted training initiatives.
Stakeholder Management: Build and maintain relationships with key stakeholders, including senior management, HR, and department heads.

ตำแหน่ง Customer Experience Management (Supervisor)

บริษัท One to One Contact Co.,LTD

ที่อยู่บริษัท 1 อาคารอีสต์ วอเตอร์ ชั้น 10-12 ถนนวิภาวดีรังสิต ซอย 5 เขตจตุจักร กรุงเทพฯ 10900

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Journey Mapping: Develop and maintain detailed customer journey maps to identify pain points, opportunities for improvement, and areas where the customer experience can be enhanced.
Customer Feedback Collection: Implement various methods to collect customer feedback, such as surveys, focus groups, and social media monitoring.
Customer Satisfaction Measurement: Track and analyze customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
Customer Complaint Management: Develop and implement processes for handling customer complaints effectively and efficiently, ensuring timely resolution and customer satisfaction.
Customer Segmentation: Identify customer segments with distinct needs and preferences to tailor experiences and offerings accordingly.
Customer Relationship Management (CRM) Implementation: Oversee the implementation and management of a CRM system to track customer interactions, preferences, and purchase history.
Customer Loyalty Programs: Develop and manage customer loyalty programs to encourage repeat business and referrals.
Employee Training and Development: Ensure that employees have the necessary skills and knowledge to deliver exceptional customer experiences.
Customer Experience Initiatives: Develop and implement initiatives to improve customer experience across all touchpoints, including website, mobile app, call center, and in-store interactions.
Data Analysis: Analyze customer data to identify trends, patterns, and opportunities for improvement.

ตำแหน่ง -

บริษัท -

ที่อยู่บริษัท -

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
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