ตำแหน่ง Guest Relations Executive/Reservations Executive

บริษัท Shama Sukhumvit Bangkok

ที่อยู่บริษัท 39/1 Soi Sukhumvit 2, Sukhumvit Road, Kloengtoey, Bangkok.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Guest Relations Executive (June 2017 to April 2019 and April 2019 to Present)
● Welcome guests to the hotel.
● Answer all incoming calls and take messages.
● Process all guests’ check-ins, check-outs, room change and late check-out requests.
● Assign rooms, cooperate with the Housekeeping Team to prepare the rooms and issue the room keys.
● Process all payments type, post all charges to the guests’ folio, check the outstanding balance of the guests’ room and follow up.
● Escort guests to the room.
● Provide information about hotel facilities or any inquiries.
● Follow up guests’ satisfaction during stays.
● Handle guests’ problems and complaints, find solutions to resolve the problems and cooperate with other departments when needed to resolve the problem immediately.
● Check the room rates and ensure rates match market codes.
● Report all problems by writing the journal.
● Summary the transportation booking report, the breakfast report, the outsource spa and restaurant report, the long stay utilities record, the membership sign-up monthly or any report assigned by Supervisor or Manager.
● Do the night shift audit when working at night shift.

Reservations Agent (April 2019 to April 2020)
● Conduct daily reports both in the Morning and Evening to see the daily pick- up, overall income and target.
● Answer any phone calls and reply to emails about room enquiries, room availability, room rates etc.
● Check booking status on the Extranet through Sabre, Expedia, Agoda, Booking.com and etc.
● Make the bookings to the Opera System.
● Check room availability and Top-up Allotment.
● Cooperate with the Front office Team for special requests or complaints.
● Make invoices to agents and follow up payments.
● Check the e-commerce payment status through the Cyber Source system and cooperate with Accounting.
● Process the payment from Oversea and Online Travel agents.
● Make agreement for long stay guests.
● Do the long stay report to follow up the extended stay.
● Do the sales paper work as a Sales Manager order.
● Weekly meeting with Sales and Revenue Team and do the minute meeting.

ตำแหน่ง Guest Service Agent

บริษัท Lohas Residences

ที่อยู่บริษัท 75 ซ.สุขุมวิท 2 คลองเตย กรุงเทพฯ 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Welcome guests to the hotel.
● Answer all incoming calls and take messages.
● Process check-in and check-out.
● Assign rooms, cooperate with the Housekeeping team when there are special requests.
● Process all payment types and post all charges to guests’ folio.
● Handle guests’ problems and complaints and cooperate with other departments to resolve the problem.
● Reports all problems to supervisor and manager.

ตำแหน่ง Customer Service Officer

บริษัท Inlingua International School of Languages

ที่อยู่บริษัท Central Plaza Rama 2, the 3rd floor, Education Zone.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Welcome the customers and students.
● Be a counselor and sell about the language courses to customers.
● Process the payment.
● Be the admin to handle students’ attendant records and cooperate with native teachers.

- ตอบคำถามและแก้ไขปัญหาให้กับลูกค้า
- ติดต่อประสานงานกับส่วนงานที่เกี่ยวข้อง
- จัดทำงานเอกสารและรายงานที่เกี่ยวข้อง
- ปฏิบัติงานตามที่ได้รับมอบหมาย

สถาบัน Phoenix Academy

หลักสูตร Intensive English Course