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ที่อยู่บริษัท 999 หมู่ 1 ท่าอากาศยานสุวรรณภูมิชั้น 4 คอนคอร์สเอฟ ห้อง 4.165 ตำบลหนองปรือ อำเภอบางพลี จังหวัดสมุทรปราการ 10540

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เงินเดือน สำหรับสมาชิกเท่านั้น

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เงินเดือน สำหรับสมาชิกเท่านั้น

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รับออเดอร์ ดูแลลูกค้าสร้างความพึงพอใจสูงสุด เก็บโต๊ะ จัดเตรียมอุปกรณ์บนโต๊ะ

ประสบการณ์ทำงานอื่นๆ
Ms. Suphap Jongram
56 Moo 5, Tambol Koh Yao Noi, Amphur Koh Yao, Phang Nga 82160
Tel.0625684005
E-mail: [email protected]

Summary of Qualifications
-Outstanding personality with strong analytical, customer service and creative problem-solving skills.
- Ability to speak, read and write English at a very high level. I can converse on the telephone and with many different types of customers – Chinese, European, USA, Japanese etc.
- I am Thai and can speak and read Thai and translate between English and Thai
- Ability to work in diverse environments and with diverse groups.
- Multi -tasking capability (I can do many things at one time)
- Proficient in using Opera ,Concerto and Marsha system

Work experience
Reservations agent
March 2018 –present, Six Senses Yao Noi Resorts Spas
Six Senses resorts are set in incredible and exquisite locations, whether a virgin territory or adjacent to an UNESCO World Heritage & Natural Cultural site. We believe we can design and build sublime experiences without diminishing the natural world. A level of service that doesn’t just do the right thing, but that does it well, and with great care so you feel the difference. A sense of community with sustainability at its heart.
My responsibilities included but not limited to:
• Handling incoming calls from travel agents and direct customers in an appropriate & professional manner.
• Gave detailed information as needed to callers regarding rates, packages, all aspects of the resort, the local community and other matters of public interest
• Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals
• Entered reservations into the property management system both completely and accurately
• Initiated and organized reservations billing while appropriately handling cancellations
• Produced and sent letters of confirmation and other well-written correspondence
• Resolved guest concerns or complaints in a timely, courteous and professional manner
• Coordinate all reservations, and guest services between Sales and Operations Department.
• Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix.
• Utilize the computer system in running daily reports and in blocking special requests.
• Proficient in using Opera
Cluster reservation sales agent.
April 2017 – March 2018 , Luxury Hotels & Resorts (Thailand) Limited – Marriott International, Inc.

Marriott International is a leading lodging company with more than 3,400 lodging properties in 70 countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, The Ritz-Carlton, The Autograph Collection, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites and Bulgari brand. It is recognized by FORTUNE as one of the best companies to work for.

My responsibilities included but not limited to:

• Process all reservation requests by phone and email, appropriate changes, and cancellations.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate and explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

Sales Representative. Jim Thompson (Retail King Power Suvarnabhumi)
March 2014- March 2017, The Thai Silk Company Limited. Bangkok ,Thailand.

The brand is active in fashion, home furnishings, art and cuisine. At our 40 boutiques we offered personal goods like scarves, neckties, women’s and men’s ready-to-wear, leather and silk accessories, handbags, small leather goods and finished home products like cushions, table cloths and more.

My duties included but were not limited to:

- Process order in person and over the phone.
- Check inventory to ensure product is in stock.
- Bag and package purchase.
- Remove security devices, fold clothes and place neatly in bag.
- Collect and research information needed to identify and resolve problematic situations.
- Set up display cases and place clothes on mannequins.
- Ensure pricing is correct.
- Distribute coupons and verify that coupons are not expired.
- Restock clothes that have been tried on and fold neatly.

Cashier (Silom Village Restaurant Suvarnabhumi Airport)
September 2012-February 2014, Golden spoon Inc. Bangkok, Thailand.

Silom Village. Today is a majestic jewel on Silom Road. Steadfastly and successfully maintaining its traditional Thai identity. Promoting the charm and elegance of Thai culture to the world community. On refection the decision to preserve the ancient teak houses and incorporate them into a charming example of ancient Thai architecture housing a living business over the past 30 years that promotes the best of the best Thai culture, music, art and quality authentic Thai cuisine.
My duties included but were not limited to:
- Impeccable knowledge about the restaurant's menu and products.
- Outstanding cash handling skills.
- Familiar with computer basic arithmetic, data entry and book keeping.
- Substantial understanding of guest's service needs.
- Handled cash and credit card transactions.
- Counted change back to guest.
- Maintained balance and drop receipts corresponding to accounting specifications.
- Supervised and maintained cleanliness and sanitation of assigned work areas.

Waitress.
May 2010-January 2012, MK Restaurant Inc. Bangkok, Thailand.

- Greeted new customers and escorted them to their tables.
- Presented menus and answered questions about the cuisine, marking recommendations upon request.
- Took orders from customers and served food, drinks and deserts.
- Checked to ensure that customers were enjoying their meals
- Took action to correct any issues as needed
- Prepared bill/receipts and collected payment from customers.
- Cleaned tables and other areas as needed, after clients departed.
Education
- Bachelor's degree in Political science with 2.63 GPA of Ramkhamhaeng University in 2013
- Diploma in Accounting with 3.54 GPA of the Bangkok Technical of Business Administration in 2012
English Speaking Ability
Reading: good
Writing: good
Listening: good
Typing: 50 words a minute
Hobbies:
Jogging, Cycling, Reading and Watching movies.
Reference
Mrs.Theresa Maria Suerez , Reservation and Revenue Manager at Six Senses Yao Noi Resort & Spa. Tel.+66 7641 8500