ตำแหน่ง Senior Customer Care

บริษัท T.C.C. Technology Technology Co., Ltd

ที่อยู่บริษัท 30th Flr. Tower 1 , Empire Tower, South Sathorn Road, Yannawa, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Provide first level contact and convey resolutions to customer issues
2. Properly escalate unresolved queries to the next level of support
3. Track, route and redirect problems to correct resources
4. Update customer data and produce activity reports
5. Walk customers through problem solving process
6. Follow up with customers, provide feedback and see problems through to resolution
7. Utilize excellent customer service skills and exceed customers’ expectations
8. Ensure proper recording, documentation and closure
9. Recommended procedure modifications or improvements
10. Preserve and grow your knowledge of help desk procedures, products and services

ตำแหน่ง Customer Service manager

บริษัท Home Product Center Co., Ltd

ที่อยู่บริษัท 31 ถนนประชาชื่นนนทบุรี, บางเขน, เมืองนนทบุรี, นนทบุรี, 11000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. In charge of special order department and contact with government unit for product sourcing, new items arrival including shipment delivery on times.
2. Analyze the sale target of special order department to find the solution in case of under target. Comparing the cash sale, installment, and credit card channel and client volume estimate.
3. Monitoring the customer service function such as bag deposit, premium redemption, Goods claims, Tax invoice, Vat Refund, Member subscription and promotion campaign announcement within the mall.
4. Checking the banner and signage within the mall for accuracy and updated to enhance sale revenue of the branches.
5. Control the service quality of customer service to provide high level of customer satisfaction.
6. Helping the staff in case they require the English assistant.
7. Monitor the cash shortage, payment and cash submission to the financial department for daily.
8. Take care of money change, cashier safe and cash pick up transaction during the day
9. Checking the suspense, void, discount transaction of the cashier to prevent error and accuracy.
10. Other task as assigned.

ตำแหน่ง Leasing Sale Consultant

บริษัท Ananda Development Co., Ltd

ที่อยู่บริษัท 2525 FYI Center Building 1 , 10th Floor Unit 1/1007-1010 Rama 4 Road, Klongtoei, Klongtoei District,

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Work Performed
1. Help customers buy, sell or rent houses, condos, land, and other properties
2. Call customers, prospects and leads
3. Gathering the information of both sale and rent condo detail into property database.
4. Acts as negotiator to get the best deal both from landlord and clients.
5. Prepare documents such as sales contracts, purchase agreements, statement
6. Coordinate appointment to show properties to prospective buyers or renter.
7. Answer clients question regarding construction, financial, maintenance, and repair
8. Visit to properties to assess them before showing them to clients.
9. Acts as liaison between bank and buyer in case of loan transaction, mortgage and bank approval process.
10. Dealing with juristic person office in case of tenants’ registry, facilities usage or other tasks as request from tenants or landlord.
11. Attending house and condo exhibition or property seminar to create brand awareness to loyalty customer or property industry.
12. Team up with marketing and I.I department to create new solution of website and sale strategies to increase revenue channel.

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หลักสูตร Customer Complaint Management

สถาบัน --------------------------------

หลักสูตร Coaching as a Leadership Tool

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หลักสูตร Customer Service in Excellence (CRM)