ตำแหน่ง SERVICE DESK AGENT

บริษัท FUJITSU SYSTEMS GLOBAL SOLUTIONS MANAGEMENT SDN BHD

ที่อยู่บริษัท Kuala Lumpur, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Supporting Hoya lens Thailand Project located in Pathumtani, Ayuthaya and GHQ(Bangkok)
• First contact team by in-country user
• Resolved the issue by first time fixed if possible
• Create the incident or request issue as receive by user
• Assign the incident or request ticket to appropriate team
• Create KA for team references
• Raise the issue to team leader for the concern and improvement of the process
• Responsible to contact support team in Thailand for any issue discussion

ตำแหน่ง QUALITY ASSURANCE ANALYST

บริษัท AIG Shared Services

ที่อยู่บริษัท Kuala Lumpur, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Support for Validation team (APAC, SA and NORDIC).
• Review the volume of production with 3% for all the countries.
• Back up and supporting US Claim Set-up, Payment Support and State Reporting compliance.
• Responsible for the ramp up plan review for new agent and provide certification.
• Providing weekly and monthly report to the agent and in countries.
• Monthly coaching with operation side.
• Quarterly calibration with operation, in country and trainer to be in the same align.
• Participated monthly meeting updates with operation and in country side.

ตำแหน่ง Service Desk Analyst

บริษัท Dentsu International

ที่อยู่บริษัท Kuala Lumpur, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Supporting users via Call, email and chat
 Create the incident or request as per receive by user via Goto, call and email
 Remote support user to identify the issue
 Resolved the issue by first time fixed if possible
 Assign the incident or request ticket to appropriate team
 Provide support and guidance to the users to solve the issue and request
 Escalate any issue or concern to the manager to improvement of the process

สถาบัน Royal Thai Embassy, Kuala Lumpur, Malaysia

หลักสูตร Cooperative Education