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หญิง (สมรส)

Thai

Christian

12-มีนาคม-2525    อายุ 44ปี

168 Cm    หนัก 53 Kg

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กรุงเทพมหานคร (ลาดกระบัง)

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สำหรับสมาชิกเท่านั้น

โทรศัพท์ , Email
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การบริหาร/การจัดการ/บุคคล

งานประจำ (Full Time)

Customer service Manager, ็็Head of Customer Service Manager

80,000บาท ขึ้นไป

20 ส.ค. 2565

20 ส.ค. 2565

JobTH.com
ตำแหน่งที่สนใจ
Customer service Manager, ็็Head of Customer Service Manager
ประวัติการศึกษาสูงสุด
จบการศึกษาแล้ว ในปี พศ. ไม่ได้ระบุ
ปริญญาโท มหาวิทยาลัยศรีปทุม
Master's Degree Faculty of Business Administration,
MBA Executive
3.57
ปริญญาตรี สถาบันราชมงคลวิทยาเขตเทคนิคกรุงเทพ
Bachelor's Degree Faculty of Business Administration
International Marketing
2.57
ประวัติการทำงาน
19 ปี
มกราคม 2563  ถึง   ธันวาคม 2565
Team Lead Manager Partner Support TH, VN, ID&MY, SG and India.
ZUZU Hospitality
Bangkok
สำหรับสมาชิกเท่านั้น

• Coordinate and manage a team of Partner Support Associates
• Lead the achievement of team qualitative and quantitative KPIs
• Hire, and Train the new team member, and refresh the training
• Organize, and manage 20+ team members (including the intern) across all countries
• Perform regular audits and QA on all forms of communication
• Manage both client and guest critical escalations
• Identify opportunities to enhance internal processes
• Identify training needs and take action to ensure compliance
• Ensure proper manpower allocation to ensure day and night shifts are covered
• Provide the Weekly, and Monthly KPI reports, analyze the problem, and find the solution.

มกราคม 2562  ถึง   ธันวาคม 2563
E-Commerce Manager
Namaka Resort Kamala
Phuket
สำหรับสมาชิกเท่านั้น

• Oversee a team of designers and marketers
• OTA(s) B2B and B2C Management
• Responsible for all online activities
• Develop affiliate marketing programs
• Create and maintain an online business plan
• Staying up to date on software or data trends
• Keep current knowledge of online trends
• Updating website for new mobile or computer systems to appeal to current and future customers
• Provide analytic reports of online sales
• Plan and execute all digital marketing, including SEO/SEM, Marketing database, email, social media, and display advertising campaigns.
สิงหาคม 2561  ถึง   ธันวาคม 2561
Market Manager
MakeMytrip
Bangkok
สำหรับสมาชิกเท่านั้น

• Work with regional and international hotels of your account management portfolio
• Provide new hotels that meet HQ's high-quality standards and appeal to our customers.
• Securing high commission rates for new hotels and re-negotiating commission rates for high-production hotels.
• Negotiating generic and exclusive discounts for key hotels on our platform to ensure our customers are getting the best possible deals.
• Managing and expanding room availability for hotels in your established book of business.
• Manage operational activities with support from Business Managers to ensure revenue


e-Travel Marketing Bangkok, Thailand December 2016 – August 2018 Sales Manager – Products: Web design, Booking Engine for Hotel & Resort, SEM.
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports and realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status
Key Achievement: Set up and do a well-performed Sales Team which includes Customer Support and Sales Executive. Hit the Sale Target of 3.9M in 2017, and built a strong relationship with Top-Level Hotels.

BVZ ASIA Bangpli, Thailand Jan 2014 – August 2016

Sales Manager – Products: Premium Fabric for outdoor furniture for Hotel & Resort

• Represented the firm at sales shows and exhibitions.
• Travel upcountry (Southern, Northern, and Eastern) and aboard (Europe and Asia) to develop the market and source, new suppliers.
• Communicated with clients and suppliers to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
• Reviewed entire inventory lists daily to keep track of inventory flow.
• Identified resource requirements and assigned responsibilities to different sales staff through proper coordination.
• Accurately forecasts annual, quarterly, and monthly revenue streams.
• Develops specific plans to ensure revenue growth in all company’s products.
• Provides quarterly results assessments of sales staff’s productivity.
Key Achievement:
Launched the Phuket office Branch, manage the Sale Team to archive the sell target, and also develop the Marine industry to introduce the new innovation material which can be supported this industry and increase sell volume.

Fairtex Co.,Ltd. Bangpli, Thailand Jan 2012 – Dec 2014

Marketing Manager – Products: Boxing Equipment.
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Travel upcountry (Phuket and Chiang Mai) to pay visits to the customers and keep healthy relationships, as well as update them on the new products.
Key Achievement:
Fairtex brand is well-known by famous MMA fighters, and Fairtex is the main sponsor of the ONE FC Event which has been held in Singapore due to Marketing Strategy

Thai Union Manufacturing Bangkok, Thailand Nov 2003 – Dec 2011 Sale Executive (8 years) – Products: Canned Food and Frozen Food.
• Responsible for international sales.
• Negotiate and communicate with a customer.
• Responsible for Asia, Europe, Middle east., communicate with agency/customer to get the best result.
• Travel abroad for exhibition.


ประวัติการฝึกอบรม
มกราคม 2553  ถึง   กันยายน 2553
AUA
Take English Course at AUA Language Center in Regular Program Started from Level 5 – Level 11
สิงหาคม 2554  ถึง   พฤศจิกายน 2554
Lingo
Customized English Course Writing and Speaking for Business
ความสามารถ
ความสามารถทางภาษา

พูด (ดีมาก)   อ่าน (ดีมาก)   เขียน (ดีมาก)

พูด (ดี)   อ่าน (ดีมาก)   เขียน (ดี)

ไทย 36 คำ/นาที    อังกฤษ 36 คำ/นาที

รถยนต์ ,

รถยนต์ ,

โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง

2012 IS Subject: The Factors Effecting Buying Canned Tuna Behavior of Consumers are in Bangkok by using the SPSS (Statistical Package for Social Sciences for Windows)

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