ตำแหน่ง Senior Reservation Agent

บริษัท Accor Southeast Asia Contact Center

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- The duty of a reservation agent is to take calls from potential customers or
current customers. These professional book rooms through the direct calls or email
and often answer the client inquiries. Manage all incoming calls for
reservation department and ensure response all queries and maintain
professional relationship and atmosphere at all times. Other responsibilities may
be needed depending on the company the individual is working for.
- Analyze all guest and travel agent requirements through telephone and emails
and recommend suitable options for all customers and assist to confirm all
reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest
inquiries for various hotel services and operations.
- Manage all mails from guests and ensure response and completion of all guest
requests and evaluate all reservation logbook and provide update on everyday
basis.

ตำแหน่ง Reservation Agent

บริษัท Buddy Group Hotels & Resorts

ที่อยู่บริษัท Khaosarn Road Area, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- A hotel reservation clerk is the human face of a hotel. Hotel reservation clerks are the first form of contact between the hotel and the clients. The client's first impression of the hotel is not only influenced by the ambiance but more so by the services I receive from the hotel reservations clerk. The hotel reservation clerk may work in a particular hotel or operate from a call center working for different hotels.
- Keep up to date with knowledge of phone system. Handle all guests' special
requests in a professional manner. Complete all necessary projects by the
assigned times. Complete documents as directed and to specifications.
Responsible for taking reservations and accurately inputting into
the PMS (Property management system). Answer inquiries of room rates, outlets
and room locations. Be familiar with property, amenities and surrounding areas.
- Interact with Group Rooms Coordinator on bookings. My Career Planner reports
that much of the day is spent dealing directly with members of the public. Typical
day-to-day activities of those working as a hotel reservation clerk include
checking in guests and giving out hotel information, interacting with team
leaders and managers, documenting information, handling conflicts or disputes
and making decisions based on company procedures. The role involves dealing
with guests, managers and fellow reservations workers.

ตำแหน่ง Front Officer Supervisor

บริษัท Feungnakorn Balcony Hotel

ที่อยู่บริษัท Feungnakorn Road, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Responsibilities for my job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary.
- An everyday duty of my position is to write, along with other departmental supervisors such as housekeeping and accounting, in a daily report book that is read by the hotel manager. I and other supervisors also attend regular meetings with the manager and work with the manager to maintain or increase the hotel’s profit margin.
- One of the main responsibilities is to adjust room rates and advertise these to be more competitive with other hotels in the area. Sometimes, I may plan specials and customer promotions.

ประสบการณ์ทำงานอื่นๆ
Tutor (Freelance)
2007 - 2011
-Work with the student to identify present academic goals (Mathematics, Science and English for Children P.4-M.6 within the course of The Ministry of Education) and become familiar with materials that are available for learners.
-tabContinue learning about teaching techniques and materials by attending in-service workshops held throughout the year and guide and pace the teaching sessions in order to facilitate learning for the individual student.
-tab Help the student gain increased independence and confidence in his/her ability to learn and maintain a professional relationship with the student.

Self – Employment
2007 – 2011
-tabSell goods and inform new products on the internet and night market. My duty is motivated by what I am selling, and transfers this enthusiasm and belief to the customer. Indeed, the customer is given options, including the one to walk away, in order to avoid such undue pressure.
-tabLearn how to listen to customers, read their body language and avoid interrupting or disagreeing with a customer. Try to make the customer comfortable and know how to interpret a customer's folded arms, eye contact, and manner of standing toward or away from you.tabtab

Call Center and Answering Services
1175tabCall Center , Pratunam, Bangkok
2006tab(1 project 6 months)

-tabAnswer calls professionally and use questioning and listening skills that support effective telephone communication.
-tabEffectively deal with job stress, angry callers, and upset customers
-tabHandle and resolve customer complaints
-tabProvide customers with product and service information and follow up customer calls.

Receptionist in Department of Front Office
tabtabtabSawasdee Banglumpu Inn, Khaosarn Area, Bangkok
tabtabtab2006
-tabGreet the customers as they enter the establishment and offering assistance.
-tabCheck for the booking of the client and give pertaining information, also keep accounts of the funds received and make note of balance payments.
-tabMake room reservation for the clients over the phone or the Internet.
-tabInform data and service, also interesting places nearby hotel.

Tour and Reservation Officer
tabtabtabNakara Travel Agency, Sukhumvit 101, Bangkok
tabtabtab2005 – 2006
-tabReserve available hotel, touring course with guide and airline ticket.
-tabTake care of the clients when traveling along their plans and suggest the famous places such as, temples and restaurants.
-tabWork on the goals of company with responsibility.

General Staff
tabtabtabMcdonald’s Thai Co,ltd. The Old Siam Plaza Branch, Bangkok
tabtabtab2003 – 2005
-tabFirst of all, and most importantly, take care of the customers.
-tabWork in the kitchen, this means as soon as an order is placed to the kitchen, make it quickly and effectively.
-tabWork as a cashier, tend to the customers politely and effectively.
-tabRestock and mostly clean table and restaurant.
-tabThere is also often a checklist of daily and weekly items that must be done during slow periods of time.

สถาบัน Ramkhamhaeng University

หลักสูตร English for Tourism in relation to Arts and Thai Culture and English in Daily Life.

สถาบัน Courses: Younger Touring Guide

หลักสูตร Bangkok Officer and Pranakorn District Officer