ตำแหน่ง Customer Contact Center

บริษัท Sony Thailand Company Limited

ที่อยู่บริษัท 2126 อาคารกรมดิษฐ์ ถนนเพชรบุรีตัดใหม่ แขวงบางกะปิ เขตห้วยขวาง 10310

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
The position as Customer Contact Center (Thai/English). Current Position: Team Lead Non-Voice and Social Media.

My job responsibilities are Non-voice & Call agent, and to be Non-voice Team lead; I need to handle chat on 6 official platforms, both of Thai and English.
I act as Non-voice Team lead and take responsibility to control a quality and responding chats.

So, I need to control the conversion & responses rate in Shopee/Lazada platforms to archive team's target.

Monthly, I have to do Shopee/Lazada conversion & responses rate report and customer review report to manager. I can do as assignment or ad-hoc work from relevant party. I can work under pressure situations and conflict.

ตำแหน่ง Call Center Representative

บริษัท Advance Contact Center

ที่อยู่บริษัท 414 Phahonyothin Place Samsen Phayathai 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Call inbound with rotate shift.
- suggested and help a customer resolve any problems about Network, Billing, Promotion and AIS campaign/products

ตำแหน่ง Co-ordinator

บริษัท Thai Airways International Public Company Limitted (Outsourcing)

ที่อยู่บริษัท Suvarnnaphum Airport

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- coordinator to internal relevant department
- keep all Documents and report complaint cases from each flight to manager acknowledge. 

ประสบการณ์ทำงานอื่นๆ
เจ้าหน้าที่สนับสนุนเทคโนโลยีสารสนเทศ (Team Lead)

ก.ย. 2025 - ก.พ. 2026 (6 เดือน)
PTT Digital Solution Company Limited
As Customer Service Team Lead for PTT Digital Solution Company Limited (under PTT Group) to Managing and controlling Customer Service Agent to achieve KPIs Target. I have to following and improving a quality service which an abandon call doesn't over 2 calls or more 2% per day. So, I have to do a daily report every evening to the supervisor and clarify any problem occurred and give a solution to preventing re-occur a problem once again. Also, the routine work; standby shift to aware any system or application down which effected to customer's company/benefit and co-ordinate relevant parties/department on duty to resolve the problem immediately or within the specific times (10 minute or within 30 minutes).
As Customer Service Team Lead for PTT Digital Solution Company Limited (under PTT Group) to Managing and controlling Customer Service Agent to achieve KPIs Target. I have to following and improving a quality service which an abandon call doesn't over 2 calls or more 2% per day. So, I have to do a daily report every evening to the supervisor and clarify any problem occurred and give a solution to preventing re-occur a problem once again. Also, the routine work; standby shift to aware any system or application down which effected to customer's company/benefit and co-ordinate relevant parties/department on duty to resolve the problem immediately or within the specific times (10 minute or within 30 minutes).