ตำแหน่ง Hotel Operation Manager

บริษัท Utopia Karon

ที่อยู่บริษัท Utopia Karon, Phuket (Pre-opening Team)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Assisting to General Manager for all planning of the overall management of the hotel

• To create and review the standard operating procedures, job descriptions, process set up of all operating supplies and equipment or any activities which related to the Hotel opening.

• Demonstrates and communicates key drivers of the overall guest satisfactions and to ensure core elements of the service strategy are in place to produce the desired results.

• Coaches the team by providing specific feedback to improve performance.

• Ensures that regular on-going communication takes place throughout the hotel to recognize performance, set expectations and create awareness of business objectives.

• In absence of General Manager, perform the leadership role in making operational decision and provide guidance to the management team.

ตำแหน่ง Front Office Manager (In charge Front Office, Reservations, Housekeeping and Spa)

บริษัท Pool Suite Chiang Mai

ที่อยู่บริษัท Pool Suite Chiang Mai (Pre-Opening Team)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• To create the standard operating procedures, job descriptions, process set up of all operating supplies and equipment or any activities which related to the Hotel opening.

• In charge of Executive reports which related to Revenue management.

• Monitoring and controlling Rates and Allotments of all Online Travel Agents.

• Develop and manage pricing and yield strategies as well as e-commerce channels, sales promotions including forecasting revenue performance and other lodging establishments with effective target and outcome.

• Increasing the Traveler rank on TripAdvisor from 295 to 41 (of 500+) which awarded the Certificate of Excellence.

• In charge of all operations during absence of General Manager and Resident Manager to ensure that Standards and Services of Hotel are meet.

ตำแหน่ง Rooms Division Manager (In charge Front Office, Reservations, Housekeeping, Laundry and Spa)

บริษัท Prime Hotel Central Station Bangkok(Formerly Centra by Centara Central Station Hotel Bangkok)

ที่อยู่บริษัท rime Hotel Central Station Bangkok (Formerly Centra by Centara Central Station Hotel Bangkok)

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• To review the standard operating procedures, job descriptions, process set up of all operating supplies and equipment or any activities which related to the Hotel opening (June 2013) and rebranding (April 2017).

• Planning, directing, controlling and coordinating the activities of Front Desk, Guest Relation, Reservations, Housekeeping Department, Laundry Department and Spa Department.

• In charge of Executive reports which related to Revenue management.

• Monitoring and controlling Rates and Allotments of all Online Travel Agents.

• Manage pricing and yield strategies including forecasting revenue performance.

• In charge of all operations during absence of General Manager and Operations Manager to ensure that Standards and Services of Hotel are meet.

ประสบการณ์ทำงานอื่นๆ
Front Office Manager

Centra by Centara Central Station Hotel Bangkok (150 Guest rooms with 6 Suites)
June 2013 to October 2015 (Pre-Opening Team)
April 2016 to April 2017

Centra by Centara Maris Resort Jomtien (282 Guest rooms with 11 Suites)
October 2015 to April 2016 (Pre-Opening Team)

Front Office Manager (In charge Front Office, Reservations and Spa)

Nishaville Resort and Spa (36 Villas, 28 rooms and 6 Beach Villas)
May 2012 to January 2013

Assistant Front Office Manager

Four Seasons Resort Koh Samui (60 Villas and 14 Residences)
July 2011 to December 2011

Assistant Front Office Manager

Anantara Hua Hin Resort and Spa (187 Rooms)
November 2010 to July 2011

Assistant Butler Manager
Butler Supervisor
Pool Villa Butler and House Butler

Six Senses Resort and Spa at Hua Hin and Evason Hua Hin Resort (145 rooms and 95 Villas)
April 2005 to October 2010

Front Cashier and Acting Night Auditor

The Asia Airport Hotel. (324 rooms)
April 2004 to April 2005

สถาบัน Six Senses Hideaway at Yao Noi and Hua Hin

หลักสูตร Training Course of HIP Supervisors Workshop Phase 1 and 2

สถาบัน TSA Training Service

หลักสูตร Front Desk Up selling

สถาบัน Siam Commercial Bank

หลักสูตร Training Course of DCC Program Dynamic Currency Conversion