ตำแหน่ง PC supervisor (Microsoft Surface )

บริษัท 360 Marketing Services Co., Ltd.

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Coordinate Retail store e.g. BANANA IT , IT CITY , JIB , POWERBUY
• Educate and train retail associates about Microsoft 365 and Microsoft Surface products key features.
• Hold in-store training events for retail associates in order to allow them to be experts on key features.
• Maintain and build brand presence at retail through merchandising, display maintenance and some POP and plan-o-gram compliance.
• Maintain up to date knowledge of all products in order to be an expert.
• Exceed target KPI metrics for one on one, store wide, and area trainings of store staff, driving staff recommendations for entire Microsoft365 and Microsoft Surface product line.

ตำแหน่ง IT Support

บริษัท medpark hospital

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Resolved issues with clinical applications and hardware systems, escalating challenges through the Manage Engine service desk plus system.
• Effectively interacted with hospital staff as the first point of contact for staff technical issues, documenting, tracking and resolving issues, and providing support for clinical and enterprise software including office 365, Active Directory, Imprivata.
• Competently followed organization procedures during incidents and accurately categorized and registered any information that would advise project and systems management teams.
• Effectively communicated with hardware and components suppliers to source maintenance kits for hardware and source computer systems in coordination with my team and manager.
• Assisted doctors, clinicians, and other hospital staff with technical problem, from hardware failure to software troubleshooting.

ตำแหน่ง IT Support Service Management

บริษัท The Mall Group

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Collaborated with vendor support contact to resolve technical problems with desktop computing equipment and software implementation.
• Supported the roll-out of new applications, setting up new user’s accounts, profiles and resolving password issues on company internal systems.
• Maintained 100% accurate inventory of hardware and software.
• Manage entire sourcing process for assigned spend categories (managed network services, hardware, software, mobile, technology install services) using consolidation and leverage of company spend through structured sourcing and competitive bidding processes.
• Utilized Group Policy Management and Active Directory to easily secure, implement standards and manage users/computers throughout the Windows infrastructure.

ประสบการณ์ทำงานอื่นๆ
4.SCB Life Assurance ก.พ. 2560- เมษายน 2562
ตำแหน่งIT ServiceDesk เงินเดือน 27,000
• Provide first level contact and convey resolutions to customer issues and tracking systems to log, track and manage Incidents and Service Requests.
• Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS based end points, Tablets & Smartphones (IOS & Android) and Microsoft Office.
• Performed problem diagnosis to determine hardware and software issues to the satisfaction of the user or route the problem to next level of support for resolution.
• Continually updated personal knowledge of computing hardware operating systems and software.
• Follow up with customers, provide feedback and see problems through to resolution and closed tickets to ensure customer satisfaction.