*Supervise and coordinate the unit's day-to-day user support activities, ensuring timely and accurate resolution of user problems and concerns with respect to core computer hardware and software.
*Supervise and coordinate the implementation of projects and work requests involving installation, repair, and upgrade of IT hardware and/or software, as approved by management.
*Coordinate, and monitor data security for the unit; create and maintain backups, logs, and journals, and coordinates da
- Analyses store training needs in Brand (Check the understanding of brand & products , service, and key messages; carry out analyses, set up action plans to improve effectiveness).
- Coach and train service skill and product knowlage to standardize their know-how and expertise on the highest level.
- Coach, counsel and develop management team in the achievement of company standards and their personal development plans.
- Take the lead in to build training programs that are aligned to the nee