Portfolio Analysis and recommended actions to improve portfolio management ensuring quality analysis are provided
Assist the team with ad hoc analysis and projects
Co-ordinate with Compliance/Legal in accordance with the rules and regulation 21 เมษายน 2561
Responsible in achieving credit card sale target of SCB branch channel.
Develop Training product information, criteria, promotion and selling
strategy for branch channel.
Develop, implement and monitor sale motivation campaign by analysing
Coordinate with branch strategy and branch operation and ensuring smooth
relationship with branch network.
Analyze branch result and including improve approval 23 เมษายน 2561
Monitor calls to agents working on policies or processes :
Voice (Inbound & Outbound)
Non voice (Social Media)
Evaluate Agents call and Feedback accurate to the Agent
Conduct call calibration and cross function meeting to standardize the idea and set up standard measurement
Able to manage conflict across function and focus to customer satisfaction
Initiate and participate team activities or project to improve team performance
Report all inspections to improve Call Center 21 เมษายน 2561
Application deployment administration for Mainframe and non-Mainframe platforms
(TANDEM/ AS400/ Unix/ Windows/App Store/ Play Store etc.)
- Set up/review application deployment procedure for normal and emergency case
- Control application version for UAT and Production environment (Mainframe, Tandem, AS/400)
- Deploy application to UAT and Production environment for Mainframe, Tandem, AS/400 and Open Platforms (Windows, Unix, App Store, Play Store etc.) according to the change request form 21 เมษายน 2561
Ensure operational performance by driving incident, issue and outage management, investigation and restoration. Also, monitoring system and trends and prevent occurrence of incidents, problems and errors.
Schedule, track and facilitate acceptance of changes and operate Technology production/ test services to be in accordance with Service level agreement
Ensure production systems and devices are online and available 7x24x365
Coordinate and communicate with relevant 21 เมษายน 2561
Fully responsible for assigned projects to drive foundation of retail segment i.e. SCBONE, Onboarding, and new pricing engine
Prepare project dashboard and ensure deliverables are achieved per committed timeline
Lead project as segment owner in steering committee and ensure the results are aligned with retail segment priorities
Escalate and report as PMO to Head of retail segment if expecting delay or inexecutable
Work as team with other PM and PO under agile en 21 เมษายน 2561