● Develop the marketing program to acquire new customer.
● Develop Debit/ATM products, design value proposition,
prepare welcome pack, marketing material, website.
● Develop the solutions, customized products to serves special clients,
such as Payroll account, University, corporates, including onsite implementation.
● Initiate new innovative products and enhance services to improve customers experience.
● Conduct competitor update, consumer researc 14 มีนาคม 2561
Portfolio Analysis and recommended actions to improve portfolio management ensuring quality analysis are provided
Assist the team with ad hoc analysis and projects
Co-ordinate with Compliance/Legal in accordance with the rules and regulation 14 มีนาคม 2561
Responsible in achieving credit card sale target of SCB branch channel.
Develop Training product information, criteria, promotion and selling
strategy for branch channel.
Develop, implement and monitor sale motivation campaign by analysing
Coordinate with branch strategy and branch operation and ensuring smooth
relationship with branch network.
Analyze branch result and including improve approval 14 มีนาคม 2561
Responsible for out of branch and new business channel such as online,
cross selling and event.
Develop, implement and monitor marketing acquisition campaign which
includes customer behavior analysis
and internal database for marketing material.
Create sale motivation campaign and coordinate with direct sale agent and
Measure and monitor program implementation both pre and post launch.
Including marketing 14 มีนาคม 2561
Work closely with related team to identify the impact of new product launches, projects or technology changes which related to Customer Services Center
Get involved in the early life of new product development to ensure smooth introduction of new products and ongoing incident handling process
Define business process flow and support continual improvement 14 มีนาคม 2561
Generate standardized reports related to Service behavior including, monthly report,campaign analysis ,segment monitoring reports
Create ad-hoc reports upon internal and external request
Perform data analysis and able to recommend solutions to business partners ensuring improvement in Productivity
Perform quality checks on all reports for alignment to request, accuracy and correctness
Develops and delivers effective presentations
Coaching and developing project team members 14 มีนาคม 2561
Monitor calls to agents working on policies or processes :
Voice (Inbound & Outbound)
Non voice (Social Media)
Evaluate Agents call and Feedback accurate to the Agent
Conduct call calibration and cross function meeting to standardize the idea and set up standard measurement
Able to manage conflict across function and focus to customer satisfaction
Initiate and participate team activities or project to improve team performance
Report all inspections to improve Call Center 14 มีนาคม 2561
Application deployment administration for Mainframe and non-Mainframe platforms
(TANDEM/ AS400/ Unix/ Windows/App Store/ Play Store etc.)
- Set up/review application deployment procedure for normal and emergency case
- Control application version for UAT and Production environment (Mainframe, Tandem, AS/400)
- Deploy application to UAT and Production environment for Mainframe, Tandem, AS/400 and Open Platforms (Windows, Unix, App Store, Play Store etc.) according to the change request form 14 มีนาคม 2561