Handle all the inbound and outbound calls for Customer properly and promptly in the operation center.
Follow up with customer request within specific time frame and up to good quality standard
Understand customer needs and provide comprehensive solution, enabling the customer to enjoy the professional service Delivery of quality service to meet the productivity benchmark and service standard
Provide excellent and high-quality customer service to customer via phone, email, 17 ตุลาคม 2561
Manage productivity and quality of Reverse Management Customer Service and Telesales team.
Maintain and build good communication with customer both inbound and outbound call.
Establish team and department processes and procedure.
Responsible for identifying and implementing ideas for improving department/team processes and procedures.
Monitoring Reverse management team to handle customer inquiries, request and complaints with the service standard.
Co 17 ตุลาคม 2561
ABOUT THE ROLE OF Management Trainee
The aims are to provide opportunities for young, robust, dynamic and ambitious individuals to develop a balance of functional leadership excellence, sales leadership skills, managerial skills and a sharp commercial perspective, which will enable them to be employed as Fitness First Management Trainee, fully equipped to deal with the numerous challenges demanded of the position.
Our Management Trainee hold the keys to our US$2 -3 million Clubs and are f 17 ตุลาคม 2561
Attend to all daily requirement and inquiry of Sales and Service reports
Data entry, maintenance, and responsible for weekly, and monthly of Sales and Service reports
Coordinate with clubs and related departments to run smooth events and support the daily work of Sales and Service reports
17 ตุลาคม 2561
Manage the overall financial (P&L, cash flow, balance sheet) performance with Finance Director
Ensure effective internal controls are maintained on all financial processes
Ensure timely management reporting to Regional Office and comply with other financial reporting requirements, including OSCAR, etc and other ad hoc reporting requirements
Ensure the accuracy, integrity and timeliness of financial information for the company
Ensure smooth external statutory and tax audit. Adhere to gr 17 ตุลาคม 2561