-Check in/Check out hotel customes
-Operate/update hotel reservations
-Answer phone calls
-Conduct daily hotel reports and paperwork relating to customers
-Coordinate with staff from other departments
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bellboy, Driver and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
As a Bell Boy you are responsible to provide professional and customer focused service to our guest. In addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy