1. Communicate with foreigner customers with English language.
2. Greet customers and offer excellent customer service from intake to release of their vehicles.
3. Determine and diagnose car issues based on customer description and vehicle condition.
4. Handle and resolve customer complaints regarding services.
5. Maintain customer records and enter data into computer databases.
6. Estimating the cost and time needed for a wide range of repairs.
7. Answering customer inquires, either in person or on the phone.
8. Maintaining automotive records by keeping track of problems and corrective actions.
9. Communicates with customers about vehicle problems, insurance questions, and warranty issues.