I work as a Ground operation senior control officer for 2 years
-Coordinated and documented 1,111 logistic activities with 4400
Man-hours leading to the successful transportation of 8,100 personel
and over 1,000,000 LBS of cargo
-Planned and coordinated logistics and movement of over &100
million worth of aviation company assets.
-Acts as an interface among flight crew members aircraft / catering/
Cargo / Ground staff officer / maintenance / pilot /
fueling departments to supply essential information
-Assisted with aircraft and equipment transport and movement
-Monitored the arrival,parking,refueling,loading and departure of all aircraft
-Communicated with pilots and Air traffic control via radio on a daily
Basic.
-Communicate with leadership group on
departures,arrivals,delays.aircraft and airfield status:provide specific
information relating to amount of down time expected
-Created controlled and scheduled flight Arrival and departure for
handling customer airlines and lists for ground transportation purposes
-Able to use multiple applications such as MS-OFFICE,AMADEUS,
E-TELETYPE and COOPERATE MAIL .
I work as a Customer Service Agent at Thai Airways
- Over 12 years professional experience with the public personal and persuasive in communicating creatively with thousands of customers from all cultures and economic levels
- proven skill in persevering to solve customers problems
-Self- motivated and confident in making independent decisions
-Successfully up sold customers on promotional upgrade services
-Able to efficiently navigate through multiple data entry systems and other relevant applications, tools and resources while speaking with customers
-Professionally answered a high volume of call types as assigned. Effectively scheduled service appointments for current customers in a proficient and courteous
-Trained temp and new staff members on standard check-in procedures
-Clarifying and assessing customer needs such as seats, meals, baggage policy ,ROP , minimum connecting time, visa information for each country
-Very well organized and able to meet deadlines.
-Efficiently and carefully work under the pressure and also in a
rush hour.
-Efficiently coordinate with internal and external departments such as TG lost and found department, immigration bureaucracy, TG inspector team, Louise tavern days room, AOT and etc.
ประวัติการฝึกอบรม
ตุลาคม 2563 ถึง ตุลาคม 2563
Thai airways
Dangerous goods regulations category9 21
ตุลาคม 2560 ถึง ตุลาคม 2560
Thai airways
Basic load control
กรกฎาคม 2555 ถึง ตุลาคม 2555
Thai airways
Passenger Ground Service
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 40 คำ/นาที อังกฤษ 30 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถยนต์ ,รถจักรยานยนต์ ,
โครงการ / ผลงาน / เกียรติประวัติ / บุคคลอ้างอิง
Work
-Have been served as a football striker for check-in team in TG landside friendly tournament between 2007-2015
- Second runner-up award in TG landside singing contest 2010 ( representative from check in department)
- First runner-up award in TG landside basketball friendly tournament 2009
(representative from check-in team department)
- Trainer for new staff
Study
- Received a certificate in field of activity by making reputation to faculty in 2005 from Chulalongkorn University.
-Have been selected as a president of thai classical music club of political science Chulalongkorn university in 2005
- Have been selected as a football striker (representative from political science Chulalongkorn university ) in 5 relates political science tournament and have been finished in 2nd place in personal have been gained 2nd runner-up goal scorer award in 2005
- Have been selected as a representative to share Thai art and culture at China in 2005.
- Have been selected as a representative to share Thai art and culture at Srilanka in 2004.
- Have been selected as a representative to share Thai art and culture at UAE. in 2003.
- Have been selected as a football striker(representative from political science faculty) in Chulalongkorn university freshy sport day and have been finished in 4th place in 2002
- Have been selected as a representative to share Thai art and culture at Austria in 2002.
- Have been selected as a representative to share Thai art and culture at Korea in 2001.
- Have been selected as a representative to share Thai art and culture at Austria scholarship by National Youth Bureau and Ministry of Foreign Affairs in 2000.
- Winner in Thai Classical Music Challenge HRH cup in the field of alto xylophone in 1994