- Open and maintain customer account in the system
- Provide accurate, valid and complete report by using the right source of data/tools
- Handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure resolution
- Operation process (receive order, pick, pack)
- Monitor day-to-day operation on Inbound, Inventory, Outbound
- Monitor day-to-day order in WMS to ensure the system runs smoothly
- Monitor daily report Inbound, Inventory, Outbound
Receive oder from sale
Coordinate with sale team (Hospitality, Textile, scientific-instrumentation), Accounting, Finance, Warehouse, Transport
Check stock
Make sale order
Prepare document for create new customer
Quotation
Manage customer orders
Receive Po from sale or customer
Check stock
Delivery plan
Make sale order, outbound, invoice
Transportation planning
Coordinate with sale,accounting, warehouse, production
Maintain Order to Cash master data
Administering quotations
Coordinate samples deliveries for test
Credit note (if need)