-Greeting guests upon arrival and making them feel welcomed.
-Check-ins and check-outs.
-Assigning rooms and taking care of administrative duties.
-Processing guest payments.
-Coordinating with bell service and staff management.
-Diffusing conflict or tense situations with guests.
-Answer telephone calls from guests
-Run daily reports to check reservations for accuracy and �identify any
special requests
-Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of the shift
-Listen to guests complaints or concerns and resolve their issue.
-Keep working area neat and tidy.
-Doing all the reservation duties.
-As a pre-opening team, I do everything to make the resort developed and help others department as much as I can.