ตำแหน่ง Operation and Supply Chain Manager

บริษัท Whatsnew (Moxy)

ที่อยู่บริษัท Sethwan Tower

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Planning and control all of operation department.
• Customer service Department
o Receive and record inquires from customers.
o Planning and analysis inquiries from customers for increase opportunities for sale.
o Operating workflow of customer service and client support
o Identify problem and solving properly.
• Warehouse
o Planning and operating workflow of warehouse.
o Identify problem and re-structure for efficiency workflow.
o Setup inbound team for check product and controlling stock
o Setup outbound team for picking and packing product properly.
o Setup standard warehousing for keeping product and secure.
• Logistic & 3PL
o Planning and operating transportation system of company and 3PL.
o Control rate and provide new 3PL logistic for reducing cost and increasing efficiency of transportation.
o maintain coordination with vendors, service providers and transport carriers
• Supply Chain
o Ensuring stores have enough stock
o Monitoring stock levels
o Tracking products Making sure suppliers have enough stock to meet demand
o through depots to make sure they arrive at their destination
o Coordinate with financial department for clearing cash and making report.
• Orientation and training new staff all of department as mention.
• Meeting with Management team for develop strategy and workflow.

ตำแหน่ง Client support Supervisor

บริษัท A Commerce

ที่อยู่บริษัท the emquartier 33th Floor

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Coordinate and motivate call center staff and may manage staff recruitment, provide the basic information.
• Planning training sessions.
• Update the new product for staff.
• Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations.
• Coordinate with AM, PM and clients.
• Identify problem and find solution for logistic and warehouse
• Planning and creat working schedule for callcenter and client support (7 days)
• Quality analysis callcenter and client support department.
• Using Google docs. and other program for efficiency work flow.
• make the report and tracking for clients and Manager.
• Create a detailed plan for the team day-by-day performance.
• Advising clients on products and services available
• Launch forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
• Monitoring random calls to improve quality minimize errors and track operative performance.
• Make client‘s call flow IVR.
• Ensuring all relevant communications, records and data are updated and recorded.
• Client on hand
o Line Flash sale, Line Hot deal
o Maybelline
o Samsung SE Store and call out campaing
o Bluefox
o Whatsnew
o AIS online
o wishbeer
o ware you want

ตำแหน่ง Supervisor Trainer Call center.

บริษัท Advanced Info Service PLC

ที่อยู่บริษัท BBD Rama4

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Instructive about promotion
• Customer care : corporate group
• Manage agent call centre.

ประสบการณ์ทำงานอื่นๆ
Company :Jump-Starter Period : Dec 2016 – Present Position : Operation and General Manager� As a Operation and General Manager for Jump Starter I have the overall responsibility for all administrative� functions in company's business. My main responsibilities consist of setting of policies, coordinating operations� processes, and also creating and maintaining the company budgets. Increasing the management's effectiveness by� recruiting, training, coaching, counseling, and disciplining supervisors and managers are part of the HR functions� that are require of my job as a General Manager.� � On the operational side, my job scope also includes coordinating and monitoring employees and lower-level� managers/supervisors. On the Business Development perspective, performing market research and complex analysis� for possible opportunities available for the company, then providing suggestions and ideas for business growth and� increasing the company revenue are also part of my work. On the employee level, I will also provide suggestions for� improvements on the employee engagement and enforcing Organization Standards for better quality of services� provided by the company staff to the end client.� � In addition, creating, reviewing and implementing effective business plans from the Top Management to the� Employee level are part and parcel of my duties too. Attending meetings, trainings, seminars and conferences with� the Management Team and staff are also part of my job scope in order to coordinate effectively from Top to bottom.�