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บริษัท ธนาคาร Citibank

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เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Handle customers’ complaints regarding to internet banking.
- Pass on issues to appropriate party for further investigation.
- Prepare daily MIS tracking sheet and submit to direct manager.
- Follow up the escalated issues to be resolved within timetable.
- Responded to customer’s telephone calls as one stop service including general inquiries, statement and non-statement related concerns, membership fees and rewards, card acquisition, bank marketing programs, merchant services related inquiries, risk management and credit line increase matters, disputed charges, financial adjustment, as well as product applications.
- Identified selling opportunities to act upon it, or pass to appropriate unit if any.
- Followed up tasks to ensure that all issues are well-done within set up timeline.
- Handled complaints and put them to meet high customer service satisfaction.

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บริษัท บริษัท True Corporation

ที่อยู่บริษัท บริษัท True Corporation สำนักงานใหญ่

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Handled customer inquiries, complaints and resolved customer problem with prompt, accurate and courteous replies over the phone.
- Assisted customers to troubleshoot the broadband and mobile internet issues.
- Coordinated and directed unresolved issues to appropriate departments.