ตำแหน่ง Senior DIRECT SALES SUPPORT (Auto Dialer Analyst)

บริษัท Thanachart Bank

ที่อยู่บริษัท ธนาคารธนชาต อาคารวงศ์สว่าง

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Thanachart Bank�������������
Position:� Senior DIRECT SALES SUPPORT (Auto Dialer Analyst)
Report & Operation
- Lead Plan (New lead) /Internal Plan & Confirm operation
- Reporting and statistical analysis about Call Outbound & Agent Performance of Telesales, CYC,
Debt Advisory Team
- Telesales Dialer and sale performance
- Report KPI Balancescore Agent Telesales & CYC (Monthly)
- Report Agent By Job For Coaching Agent (Daily & Half Day)
- Report Inbound Telesales Agent & Performance (Daily)
- Coordination, cooperation and support the implementation of other activities as assigned by manager
�
PCS System
�- Create and maintain phone strategies and record selections
�- Create jobs that define the calling activities and Reconcile Lead
�- Add Job Agent Telesales, CYC, Debt Advisory
�- Start and stop jobs (Predictive Mode and Preview Mode)
�- (Real Time) Monitor Jobs and Agents performance (Idle Time & %ABN & Lead Use)
�- (Real Time) Set Expert Calling Ratio and Hit Rate
�- (Real Time) Monitor/Feedback Performance Agent (Talk Time, Update Time)
�
IEX System
�-� Manage/Create Shift Agent Inbound Telesales on IEX System
�
CMS System
�- Monitor Performance Agent Inbound Telesales (%ABN, %SLA)

ตำแหน่ง Service Quality Assurance Officer

บริษัท Advanced Wireless Network Co., Ltd

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Reporting and statistical analysis about service quality of AIS shop and Telewiz
- Monitor and report the quality of staff’s service of AIS shop and Telewiz
- Prepare and coordinate presentation about improvement of service quality of AIS shop and Telewiz
- Reporting service quality & shop environment of AIS’s Competitor
- Coordination, cooperation and support the implementation of other activities as assigned by manager

ตำแหน่ง Command Center

บริษัท Advanced Contact Center Co., Ltd

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Monitor performance about staff’s receiving calls of AIS’s call center
- Alert, Alarm and verify cause of problem (problem detection and coordination)
- Prepare and analyze statistical information about customer contact
(Activities, Trouble Tickets, Sales Report, IVR Survey Report)
- Reporting to management of ACC and Ad-Hoc reports in various dimensions, as assigned by manager
- Statistical analysis of data related to call center in preventive and propose solution for improve the company's call center performance
- Analyze performances of call center, summarize and report to manager for set next strategic
- Coordination, cooperation and support the implementation of other activities as assigned by manager

สถาบัน The Language Center, Faculty of Humanities Kasetsart University

หลักสูตร Korean language course in Elementary Korean I " (39 Hour)

สถาบัน The Language Center, Faculty of Humanities Kasetsart University

หลักสูตร Korean language course in Elementary Korean II " (39 Hour)