ตำแหน่ง Management Systems Support Engineer

บริษัท Reuter Software (Thailand) Limited

ที่อยู่บริษัท 968 อาคาร อื้อ จื้อ เหลียง ถ.พระรามสี่ สีลม บางรัก กทม. 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Tivoli (PTME ASIA/ GMI Globally) product support in Management System (Middleware) Implement &Support group.
- 2nd level support for Global (included to callout support) to aware on Sev1, 2, 3 and 4 with the workaround solution providing, and including to sort out the root cause analysis.
- Work with Global System Management Development Team for GMI (Global Management Infrastructure) project.
- Work with following by ITIL process (Incident Management – Problem Management – Change Management – Capacity Management)
- Part of a technical support group to provide 2nd level of an existing Global Operations Management Systems
- Work with local development groups (Bangkok Team) to provide a basic level of consultancy, understanding and engagement with Shared Services Infrastructure
- Production Environment
o Support Fiji project - TPM (Tivoli Provisioning Manager) Software package enrolment
o FTS (Follow the Sun model) Globally Infrastructure Maintenance and Support for ITM - IBM Tivoli Monitoring , Netcool OMNIbus Impact, Netcool OMNIbus Webtop, and TIP - Tivoli Integrated Portal
o Implement ASIA Infrastructure for ITM - IBM Tivoli Monitoring , Netcool Impact and Netcool Webtop
o Running Daily Server Check for Global TPM, ITM, Netcool OMNIbus Impact, Netcool OMNIbus Webtop, TIP, and Database
- Development Environment - GMI in a Box (Downsize of Production Environment)
o Implement, Maintenance and Support for 30 sites (Globally) - VMware on Windows Server and Global Zone on Sun server
- Personal primary support focus on TPM
o Import software package
o Software enrollment into client server
o Maintenance Depot server - A component in TPM that stores files and serves files to clients server
o Support and Verify service and connection for TCA (Tivoli Common Agent) installed at clients server to TPM

ตำแหน่ง Application Support

บริษัท ๊Unilever Thai Trading

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Project coordinator (gathering user requirement and transfer to supplier, working with programmer in order to develop application or website follow by user requirement)
- Support Aviance website; upload data or source code into server
- Support Application for Marketing team and R&D team; Advisor6.2.1, SAS (Cosmos and CleanSkin), InterSpec6.1, Inoplan, and BristalReport
- Create application and Website by using VS2005 and Crystal Report for VS2005
- Coordinate with IT Singapore and Bangalore(India) team
- Coordinate with Helpdesk staff in setup training room
- Coordinate and train Helpdesk staff in application installation (Acneilson Advisor, SAS System, InterSpec) including ongoing support
- Setup Desktop and Laptop including OS and application depending on user requirement in case of urgent issues

ตำแหน่ง Consumer Support Analyst

บริษัท ๊Unilever Thai Trading

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Emphasize Support Foreign user IT support
- Solve user’s urgent problems such as MS Office, Virus, Spyware, Network with User’s Desktop or Laptop (not with Server directly), other applications that Helpdesk provided (Ipass, Entrust, VPN), Desktop and Laptop including peripheral accessories with Dell warranty such as Monitor, Keyboard, mouse
- Setup Desktop and Laptop including OS and application depending on user requirements
- Setup training room and accessories such as LAN, Network printer
- Set and support Video conference both in and out of the office
- Coordinate with Singapore office in order to support foreign user