Implant at customers company. Monitor and control logistic process between freight forwarder and customer. Manage purchase order and shipment schedule to meet customers KPI, privilege and time line. Maintain database and file document.
Identify any actual or potential risks to shipment delivery and provide a planned contingency and coordinate with freight forwarder to execute the recommended action.
Offer alternatives to customers and potentially value added services to customers when opportunities arise.
กรกฎาคม 2546 ถึง เมษายน 2555
Indoor Sales Team Leader
DHL Global Forwarding (Thailand) Ltd.
Bangkok
สำหรับสมาชิกเท่านั้น
Define, analyze service alignment and manage customers expectation. Provide quotation and solution to customer.
Manage smooth implementation and handover from sales to operations. Take the lead in preparing Standard Operation Procedure and ensure ongoing support to the customers in line with SOP.
Plan, manage and act as primary point of contact for all import, export shipment schedule to meet time line and budget through the end-to-end cycle (air, sea, truck) including invoicing and collection.
Troubleshooting (e.g. manage shipments which got out of control, expedite shipment, solve customs issues). Complain handling, fact finding and find the best solution to solve problem. Foreseeing problem and prevent any causes of problem may occur.
Set up structure of work, develop a high-performance team with consultant, solution, and good communication. Coach subordinates and provide on-going feedback and support to improve performance and KPI.
พฤษภาคม 2537 ถึง มิถุนายน 2546
Senior supervisor
Sony Supply Chain Solutions (Thailand) Ltd.
Bangkok
สำหรับสมาชิกเท่านั้น
Initiate action plan within area of responsibility and handle all activities related to import-export process. Coordinate with carrier for competitive rate and service.
Manage order, import, export shipment schedule by air, sea and truck in accordance with company policy and procedure and ensure shipment arrive on time.
Prepare shipping documents including EDI (e.g. invoice, packing list, shipping particular, B/L).Close profit/lost, do monthly report.
ประวัติการฝึกอบรม
มกราคม 2554 ถึง มกราคม 2554
DHL Global Forwarding (Thailand) Ltd.
Customs & FTA
มกราคม 2552 ถึง มกราคม 2552
DHL Global Forwarding (Thailand) Ltd.
First choice (DMAIC/LEAN), Customer Relation Management, Ocean freight, Airfreight
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 20 คำ/นาที อังกฤษ 40 คำ/นาที
รถยนต์ ,
AS400, Microsoft office (Word, Excel, Power point), Lotus Notes and Outlook