ตำแหน่ง System Engineer

บริษัท One To One Contacts Public Company Limited

ที่อยู่บริษัท Site ที่ 2 ของ วันทูวัน เลขที่ 126/84-87 ชั้น 22 อาคารชุดโครงการ CM Tower เลขที่ 1 ถ.กรุงธนบุรี แขวงลำภูล่าง เขตคลองสาน กรุงเทพฯ 10600

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- System Engineer, Working Knowledge of Aspect System , Genesys System
Monitor System and Monitor Network Link , E1 Link Maintaining and Analysis Problem
The ASPECT contact center System , including IVR (Interactive Voice System),
Telephony interface, CTI (Computer Telephony Integration) and ACD Integrating
ASPECT contact center into an already existing system of SCB Bank
- CCTV Access Control
- PABX Nortel and Alcatel System
- Co-ordinate between customer and Providers
- Support Call center System of SCB Bank ,AIA ,PEA,SRT, Air Asia ,Honda ,TOT Etc.

ตำแหน่ง Senior SUPPORT DESK EXECUTIVE

บริษัท NIIT Technologies Limited

ที่อยู่บริษัท NXP Semiconductors (ATBK) 303 Moo 3 Chaengwattana Rd. Laksi Bangkok 10210 Thailand +66(0)-2797-5000 Ext.1039, 5773, 1000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Working Knowledge of manufacturing service and support such as SAP, IBIS, CAMSTAR, EWFM, VPN, Service-Now, RF Scanner, Lofware printing service, Formscape printing service Etc. more than 200 Service in support manufacturing service only.
• Produce monthly SLA report and all reporting relate end user support to customer.
• Prepare all reporting relate end user support to customer.
• SLA Control management first call resolution (FCR).
• Prepare knowledge base document for customer, internal training.
• Responsibilities incident manger in Incident management & Problem management process. Control ITIL process.
• Analyze system requirements from customer
• Shift management for Service Desk team.
• Prepare new process and deploy, training to team.
• ISA Management Control ISO27001, ISMS process.
• Ability to communicate complex technical issues in an easy to understand manner with clients and another party.
• Communicating with NXP IT across in the world more than 7 Country.
• Oversee timely delivery of quality technical support service to clients.
• Drive Ticket Deep Dive and develop strategies for improvement to team.
• Achievement goals motivational to team.
• Trouble shooting & monitoring regular issues (ongoing production issues).