ตำแหน่ง Service Desk engineer

บริษัท OGA International Co.,LTD.

ที่อยู่บริษัท 546 Sukhonthasawat Rd, Khwaeng Lat Phrao, Khet Lat Phrao, Krung Thep Maha Nakhon 10230, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Worked directly with the individual project managers and implementation team leader
2. Planning, scheduling and estimating project activity times,
3. Assisted Project managers with creating and managing of all templates.
4. Prepared weekly and monthly project progress for clients.
5. Liaise with clients to identify and define project requirements, scope and objectives.
6. Monitor and track project's progress and handle any issues that arise.
7. Maintenance Server and integrity of Data targeted for backup.
8. Maintenance cloud solution work together with HP team.

ตำแหน่ง Customer Support & Project Engineer

บริษัท KDDI (thailand) Co.,Ltd.

ที่อยู่บริษัท 208 Wireless Road Building 9th Floor, Room No. 902. Wireless Road, Lumpini, Pathumwan Bangkok 10330, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Provided direct customer service and technical support via phone, email and remotely
2. Used troubleshooting skills to diagnose and repair PCs and Laptops
3. Troubleshoot network connectivity, network printing and user access issues
4. Anti-Virus updating, monitoring, and applied web security filtering
5. Register license Symantec, Microsoft Volume Licensing Service Center (VLSC), Office Exchange (Office 365)
6. Basic Troubleshooting and supporting Office 365, IPhone, Android end users
7. Resolved problems within Microsoft office (outlook, excel, etc.)
8. Monitored and supported internal network security, including adding/deleting users and shared permission.
9. Monitoring all the links Internet by monitoring tool also monitored bandwidth utilization co-ordinate with respective ISP
10. Creates logs & checking live traffic Cyberoam firewall.

ตำแหน่ง Service Desk engineer

บริษัท Fujitsu Systems Business (Thailand) Ltd.

ที่อยู่บริษัท 22-23 floor. Exchange Tower 388 Sukhumvit Road, Klongtoey, Bangkok 10110, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Provide 2nd line diagnosis of incidents and service requests and implement solutions.
2. Prompt escalation of incidents line support.
3. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in problem resolution and update knowledge base with new identified fixes.
4. Performing preventative maintenance, including checking and house keeping of workstations, printers and peripherals.
5. Ensure the ongoing operational efficiency of all aspects of the firms IT systems.
6. Install and configure enterprise hardware and software solutions.
7. Maintain network and PC operating systems, and to support server and client PC software.
8. Assist and encourage the development of other members of the IT Team in terms of technical skills transfer.

สถาบัน BUREAU VERITAS

หลักสูตร Interpretation of ISO 20000:2018 Requirements Training Course (2019)

สถาบัน OGA International

หลักสูตร ITIL Training (2019)

สถาบัน Siam Networker [dot] Com

หลักสูตร CCNA Routing & Switching (2018)