จังหวัด กรุงเทพมหานคร (เขตห้วยขวาง)

อัตราค่าจ้าง N/A

อัตรา N/A

รายละเอียดงาน
- Computer Operator under Incident Management team. Provide business support monitor ticketing system, email queues, and take incoming calls to detect complaint/incident occurrences, categorize the issues, first-line investigation, diagnosis, resolves complaint/software/application/incident or dispatch to the right support team at the agreed timeframe and restore service as quickly as possible.
- Log all Incident/Service Request details, allocating categorization and prioritization codes , classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
Provide first-line investigation, diagnosis, resolves of all
- Incidents/complaint/software/corporate application and Keep users informed about their Incidents’ status at agreed intervals.
- Assign unresolved Incidents to appropriate Tier 2 Support Group

คุณสมบัติผู้สมัคร

1. Bachelor's degree or Diploma's degree in Higher Vocational Certificate, majoring in Computer Information Systems, Computer or Computer Science or in Technology, majoring in Computer or Computer Science Information Technology
2. At least 1-2 years of experience working in software development or IT-related job.
3. Experience in software application troubleshooting

สถานที่ปฏิบัติงาน
กรุงเทพมหานคร

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