จังหวัด กรุงเทพมหานคร (เขตคลองเตย)

อัตราค่าจ้าง 15,500 - 17,000 + Premium Portion 4,500

อัตรา 6

รายละเอียดงาน
- Handle customer requests for pick ups and deliveries.
- Promote and advise customer’s enquiry on company products and services.
- Attempt to gain new businesses and pass lead to Sales when appropriate.
- Respond, follow-up and resolve complex issues with customers.
- Operate company customer service technologies and other communications tools to record call logs.
- React to order queries and concerns and initiate trace process when necessary.
- Provide ongoing feedback on customer service applications in order to ensure operational effectiveness, meet and exceed customer expectation.
- To enable communications of accurate and timely service information to customers.
- Execute and communicate specific new services and programs promotions in order to generate revenue from special promotions.
- Solicit customer feedback, determine action and inform management.
- Represent customers and their needs to internal functions, pursue action steps to fulfill customer expectations.
- Compile call productivity reports and time card reports for management review.
- To execute action plans for process improvement in order to ensure high and consistent standard of service across customer service.

คุณสมบัติผู้สมัคร

1. Bachelor’s degree in any related field e.g. International business management, Logistics etc. (Fresh graduated will be considered).
2. At least 1 year of working experience (Preferably in the service industry).
3. Have the good attitude and service minded.
4. Mature with initiative and patience to serve customers over the phone.
5. Effective communication skills and tack for dealing with people at all levels.
6. Able to work under pressure and adapt to changes at short notice.
7. Willing to work in shifts with flexibility.
8. Have the detail-oriented and tactfulness.
9. Good command of English in all skills (TOEIC score 550 up is advantage).

สถานที่ปฏิบัติงาน
BTS ทองหล่อ

วิธีการรับสมัครงาน
ตำแหน่งงานนี้บริษัทหยุดรับหรือ ปิดรับสมัครแล้ว

หมายเหตุ
Additional details and benefits:
- Work location : near BTS Thong Lo.
- Business type : Worldwide transportation.
- Working hour : 44 hours per week according to the shift table.
- Salary range: THB 15,000 – 17,000 (Dependent on experience).
- Premium Portion Allowance (Fixed Allowance): THB 4,500 per month.
- Guarantee Bonus: 1 month per year.
- Retention Bonus : According to the service year.
- Provident fund.
- Health & Life Insurance.
- Dental claim.
- Fitness member.
- Tuition assistance fund.