จังหวัด กรุงเทพมหานคร (เขตจตุจักร)

อัตราค่าจ้าง -

อัตรา -

รายละเอียดงาน
• Manage, analyze call center performance ensuring KPIs are met and improve operational process, if required

• Analyze team performance, set up solutions to help maintain and improve team performance

• Coordinate with concerned stakeholders to help define effective working process, training needs and communicate to staff in a qualitative and effective way

• Motivate ,Coach, consult, share effective feedback to team members and help improve team’s performance

• Report incidents that impact Call Center performance, analyze root cause, initiate solutions and preventive actions

• Continuously acquire, develop self and team skills, knowledge related to work

คุณสมบัติผู้สมัคร

1. Bachelor’s degree in related filed
2. At least 5 year experience in financial services, telecommunication, retail or business industry.
3. Call Center and Customer Service experience is a must
4. Great time management skills
5. Able to communicate in English is an advantage
6. Good leadership and managerial skills.
7. A positive attitude, pleasant personality and excellent interpersonal skill
8. Demonstrate excellent customer service skills, desire to exceed customer’s expectations

สถานที่ปฏิบัติงาน
Work location SCB Customer Service Center, Chaeng Watthana Building

วิธีการรับสมัครงาน
ตำแหน่งงานนี้บริษัทหยุดรับหรือ ปิดรับสมัครแล้ว

หมายเหตุ
* Vacancies open for both day and night shift (11pm till 8am)
* Work location SCB Customer Service Center, Chaeng Watthana Building