จังหวัด กรุงเทพมหานคร (เขตจตุจักร)
อัตราค่าจ้าง -
อัตรา -
รายละเอียดงาน
Determines Call Center Operational strategies by conducting needs assessments, performance
reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the art technologies, defining user requirements; establishing technical specifications, and production, productivity, quality and customer-service standards, contributing information and analysis to organizational strategic plans and reviews.
Maintain and improves call center operations by monitoring system performance ; identifying and
resolving problems ; preparing and completing action plans; completing system audits and analyses;
managing system and process improvement and quality assurance program
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and discipline employees; administering scheduling systems, communicating job expectations; planning, monitoring, appraising, and reviewing job expectations; planning and reviewing compensation actions; enforcing policies and procedures.
Meets call center financial objectives by estimating requirement; preparing and annual budget;
scheduling expenditures; analyzing variances; initiating corrective actions.
Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications
Continuously monitor, analyses and follow up on all service levels to ensure the Call Center operational KPI's are met and within the agreed cost frame
Working with Planning function ensure effective workforce management, intraday. short, medium and long term and work with HR, Training and Recruitment to ensure effective resourcing plans are in place accounting for seasonal fluctuation
Lead and inspire reporting teams to provide world class levels of Customer Service
Promote a "customer first" culture putting the customer at the very heard of every decision
Manage and driving forward a successful Customer Service
Identifying, developing and supporting the implementation of performance improvement initiatives and reporting requirements for the Contact Center/Customer Contact Processes
Coordinate with other department to achieve the common goal and purpose
คุณสมบัติผู้สมัคร
สถานที่ปฏิบัติงาน
ธนาคารไทยพาณิชย์ จำกัด (มหาชน)
วิธีการรับสมัครงาน
ตำแหน่งงานนี้บริษัทหยุดรับหรือ ปิดรับสมัครแล้ว
รายละเอียดบริษัท
Let's start a brighter career future together
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